Itautec.com Servicos Standardizes on Siebel eBusiness Applications

Business Wire, March 28, 2002

Business Editors/High-Tech Writers

SAN MATEO, Calif.--(BUSINESS WIRE)--March 28, 2002

Services Division of Leading Brazilian Technology Provider

Increases Productivity and Enhances Customer

Loyalty Using Siebel Field Service

Siebel Systems, Inc. (Nasdaq:SEBL), the world's leading provider of eBusiness applications software, today announced that Itautec.com Servicos, the technology solutions division of the Brazilian conglomerate Grupo Itau, has standardized on Siebel eBusiness Applications. Itautec.com Servicos is introducing Siebel Field Service to create a single, comprehensive view of the customer. This strategy will enable the company to increase productivity; deliver consistent, high-quality service across multiple channels; and enhance customer satisfaction and loyalty.

Siebel Field Service will enable up to 1,000 Itautec.com Servicos customer service and technical assistance professionals to manage all activities related to maintenance, event programming, service inventory, quotations, orders, parts exchange, and sales. Using the software, the company will efficiently manage more than 4,500 technical support inquiries each day, through any channel the customer chooses, including the Internet, email, telephone, field visit, and postal mail, for optimal productivity and customer satisfaction.

"Our eBusiness strategy provides Itautec.com Servicos' customer service professionals with the information they need to deliver seamless, rapid, and high-quality customer service," says Paulo Andre de Sousa, IT Manager, Itautec.com Servicos. "Siebel Field Service will manage call handling and tracking, parts inventory, scheduling, and dispatch, for unrivaled customer satisfaction and loyalty."

This announcement consolidates Siebel Systems' leadership in the Brazilian customer relationship management market. Other leading customers in this region include Aventis Pharma, Banco Santander, Embratel, Telemar, Global Village Telecom Ltda, and SKF do Brasil Ltda. The Itautec.com Servicos deployment is Grupo Itau's third Siebel eBusiness Applications deployment.

Itautec.com Servicos is a wholly owned subsidiary of the leading Brazilian organization, Grupo Itau. The company provides bank automation, call center, and other technology solutions to financial services, retail, and manufacturing customers throughout Brazil.

About Siebel Systems

Siebel Systems, Inc. is the world's leading provider of eBusiness applications software. Siebel Systems provides an integrated family of eBusiness applications software, enabling multichannel sales, marketing, and customer service systems to be deployed over the Web, in call centers, in the field, through reseller channels, and across retail and dealer networks. Siebel Systems' sales and service facilities are located in more than 32 countries. For more information, please visit Siebel Systems' Web site at www.siebel.com.

Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with customers, third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release.

Note to Editors: Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only.