Onyx Software Debuts in the Large Enterprise CRM Suites Magic Quadrant; Placement Confirms Onyx as Well-Positioned CRM Vendor for Both Medium- and Large-size Businesses

Business Wire, March 6, 2002

Business Editors & High-Tech Writers

BELLEVUE, Wash.--(BUSINESS WIRE)--March 6, 2002

Onyx(R) Software Corporation (Nasdaq:ONXS) has been placed among top industry providers in Gartner Inc.'s B2B and B2C CRM Suites Magic Quadrant.

Based on Onyx's vision and ability to execute, Gartner placed Onyx in the Niche Player quadrant alongside seven other vendors in large enterprise CRM Suites.

Gartner defines Niche Players as those vendors who focus on a particular segment of the client base, as defined by characteristics such as size, vertical or project complexity. Their ability to outperform or innovate may be impacted by this narrow focus.

This year marks Onyx's debut on the Large Enterprise CRM Suites Magic Quadrant. A perennial leader in the mid-market, Onyx has succeeded in delivering a solution that is appropriate for large enterprises across a broad suite of verticals, including financial services, healthcare, utilities and high tech. Onyx focuses on companies with annual revenues between $100 million and $2 billion, as well as divisions of larger companies that are deploying solutions for thousands of users down to a few hundred users.

"Regardless of their size, companies today are looking for success -- real, measurable return on investment; flexible technology that can grow with their business; and the ability to move quickly to meet changing business needs," said Brent Frei, chief executive officer of Onyx Software. "By ranking us among the industry's top vendors for enterprise-level CRM, we believe Gartner has clearly recognized our ability to do all of these things. We are leveraging the expertise we've honed in the demanding mid-market to move forward in our efforts to deliver the same success in the large enterprise market."

Onyx has produced a track record of assisting large enterprise customers with their customer-centric initiatives. Representative customers include Dreyfus, Credit Suisse Financial Services, Softbank Commerce, RHB Bank, SAFECO Life & Investments, Delta Dental and The Regence Group.

Gartner is a research and advisory firm that helps more than 10,000 clients understand technology and drive business growth. Gartner's Magic Quadrant positions vendors in a particular market segment based on their vision and ability to execute that vision. The B2B and B2C CRM Suites Magic Quadrants assess and categorize major CRM vendors and place them in one of four quadrants: Leader, Challenger, Visionary or Niche Player.

About Onyx Software

Onyx Software Corp. (Nasdaq:ONXS) is a global supplier of customer relationship management (CRM) enterprise applications that power a company's entire business world, connecting sales, marketing and service organizations with customers, prospects and partners. Through an innovative mix of Internet technology, strategic services and customer commitment, Onyx helps companies create the seamless, branded customer experiences they need to forge competitive advantage and build real business value. Its reliable, scalable, flexible, holistic solutions enable companies to attract, acquire and retain customers and partners across all channels and touch points. Onyx customers include American Express, Broadwing, Commerce One, Credit Suisse, Dreyfus, Prudential Investments and The Regence Group. Get more information at 888/ASK-ONYX, or email info@onyx.com.

This press release contains forward-looking statements. Forward-looking statements are based on the opinions and estimates of management at the time the statements are made and are subject to risks and uncertainties that could cause actual results to differ materially from those anticipated in the forward-looking statements. The words "believe," "expect," "intend," "anticipate," variations of such words, and similar expressions identify forward-looking statements, but their absence does not mean that the statement is not forward-looking. These statements are not guarantees of future performance and are subject to risks, uncertainties and assumptions that are difficult to predict. Factors that could affect Onyx's actual results include, but are not limited to, Onyx's continued ability to achieve success in the large enterprise CRM market, and the "Important Factors That May Affect Our Business, Our Results of Operations and Our Stock Price" described in our annual report on form 10-K for the period ending December 31, 2001. Readers are cautioned not to place undue reliance upon these forward-looking statements that speak only as to the date of this release. Onyx undertakes no obligation to update publicly any forward-looking statements to reflect new information, events or circumstances after the date of this release or to reflect the occurrence of unanticipated events.

Gartner "B2B CRM Suites 1H02 Magic Quadrant: Finding the Value", M. Maoz, 27 February 2002.

Gartner "B2C CRM Application Suites 1H02 Magic Quadrant", G. Herschel, 1 March 2002.

The Magic Quadrant is copyrighted February 2002, by Gartner, Inc. and is reused with permission. Gartner's permission to print or reference its Magic Quadrant should not be deemed to be an endorsement of any company or product depicted in the quadrant. The Magic Quadrant is Gartner's opinion and is an analytical representation of a marketplace at and for a specific time period. It measures vendors against Gartner-defined criteria for a marketplace. The positioning of vendors within a Magic Quadrant is based on the complex interplay of many factors. Gartner does not advise enterprises to select only those firms in the Leaders segment. In some situations, firms in the Visionary, Challenger, or Niche Player segments may be the right match for an enterprise's requirements. Well-informed vendor selection decisions should rely on more than a Magic Quadrant. Gartner research is intended to be one of many information sources and the reader should not rely solely on the Magic Quadrant for decision-making. Gartner expressly disclaims all warranties, express or implied of fitness of this research for a particular purpose.