Sabre Selects Siebel eBusiness Applications

Business Wire, May 13, 2002

Business Editors/High-Tech Writers

SAN MATEO, Calif.--(BUSINESS WIRE)--May 13, 2002

Siebel Systems, Inc. (Nasdaq:SEBL), the world's leading provider of eBusiness applications software, today announced that Sabre Inc. (NYSE:TSG), the leading provider of technology, distribution, and marketing services for the travel industry, selected Siebel eBusiness Applications to synchronize and accelerate the coordination of customer interactions across multiple channels.

Sabre plans to deploy Siebel Sales 7 to enable its sales organizations to identify and pursue top opportunities that will improve visibility into the sales pipeline. Siebel Sales 7 provides sales teams with a single repository for all customer information, marketing collateral, and presentation materials. Management and sales personnel will also benefit from improved forecasting and enhanced territory management capabilities. Siebel eBusiness Applications will support Sabre's mobile workers who use laptops in the near term and handheld devices in the future.

Siebel Call Center 7 will allow Sabre to reduce operational costs by enabling agents to handle blended service, support, and sales interactions seamlessly across multiple channels. Siebel Marketing 7 will enable Sabre to deliver a comprehensive marketing solution for the complete design, execution, and management of personalized, permission-based campaigns across all channels of customer interaction including phone, direct mail, the Web, wireless devices, email, and direct sales.

"As a technology leader, we constantly develop and seek out innovative tools to enhance our business operations," said Carol Kelly, CIO, Sabre Inc. "By using Siebel eBusiness Applications, we can seamlessly share customer information across the company's sales, marketing, and service groups."

About Siebel Systems

Siebel Systems, Inc. is the world's leading provider of eBusiness applications software. Siebel Systems provides an integrated family of eBusiness applications software, enabling multichannel sales, marketing, and customer service systems to be deployed over the Web, in call centers, in the field, through reseller channels, and across retail and dealer networks. Siebel Systems' sales and service facilities are located in more than 32 countries. For more information, please visit Siebel Systems' Web site at www.siebel.com.

Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with customers, third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release.

Note to Editors: Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only.