Siebel Systems Positioned as a Leader in the Magic Quadrant for B2B CRM Suites

Business Wire, May 13, 2002

Business Editors/High-Tech Writers

SAN MATEO, Calif.--(BUSINESS WIRE)--May 13, 2002

Strong Customer Base, Proven Software, Broad Partner Network, and

Product Integration are Key Factors for Leadership

Siebel Systems, Inc. (Nasdaq:SEBL), the world's leading provider of eBusiness applications software, today announced that it has been positioned in the Leader quadrant in Gartner's B2B CRM Suites Magic Quadrant Report for 2002(1). The report published by Gartner, Inc., a premier research and advisory firm, evaluated and positioned eight vendors in the B2B CRM market based on their vision and ability to execute. Siebel Systems is the only vendor listed in the leadership quadrant.

"Siebel Systems has consistently set the standard in application functionality and innovation, and this further demonstrates our ability provide market-leading eBusiness solutions to our customers," said David Schmaier, executive vice president, Siebel Systems. "Siebel Systems' position as the only leader in the B2B Magic Quadrant illustrates this success."

According to Gartner, the Magic Quadrant positions vendors in a particular market segment based on their vision and ability to execute that vision. Leaders are defined as vendors who are performing well today, have a clear vision of market direction and are actively building competencies to sustain their leadership position in the market. Specifically, Gartner's evaluation criteria for leadership in the B2B category are:

-- Four consecutive quarters of growth and functionality for B2B and B2C models
as proven by customer references

-- 250 references using more than 50 percent of functionality

-- Support for many-to-many architectures

-- Proven scalability and global capabilities

-- More than 5,000 trained implementers in three geographies

-- 2001 CRM revenue of more than $400 million

"Siebel Systems' market-leading applications enable businesses to streamline workflow and scale to provide world-class service on a global basis," said Jay Gardner, CIO, BMC Software. "We looked for a partner proven industry expertise and Siebel eBusiness Applications, with its breadth of functionality, continues to meet the specific needs of our users, leading to higher employee and customer satisfaction, better visibility to our pipeline and improvements to our sales and order processes."

Siebel Systems' eBusiness applications software is designed to meet the complex needs of B2B companies by enabling multichannel sales, marketing and customer service systems to be deployed over the Web, in call centers, in the field, through reseller channels, and across retail and dealer networks. Siebel Systems' integrated family of eBusiness applications -- including Siebel Sales, Siebel Marketing, Siebel Field Service, Siebel Call Center, and Siebel PRM, and Siebel Web Applications, which include Siebel eSales, Siebel eService, Siebel eMarketing, and Siebel eMail Response -- enable small and large companies to better know their customers, personalize their product and service offerings for every customer, and consistently deliver the highest possible levels of customer satisfaction.

Global leaders across all industries have selected Siebel Systems as their B2B CRM standard, including Bank of America; Caterpillar; Deutsche Telekom AG; Ford Motor Company; Fujitsu Business Communication Systems, Inc.; Lockheed Martin Corporation; and Northwestern Mutual Life Insurance Company.

About Siebel Systems

Siebel Systems, Inc. is the world's leading provider of eBusiness applications software. Siebel Systems provides an integrated family of eBusiness applications software, enabling multichannel sales, marketing, and customer service systems to be deployed over the Web, in call centers, in the field, through reseller channels, and across retail and dealer networks. Siebel Systems' sales and service facilities are located in more than 32 countries. For more information, please visit Siebel Systems' Web site at www.siebel.com.

(1) B2B CRM Suites 1H02 Magic Quadrant: Finding the Value

The Magic Quadrant is copyrighted February and March, 2002 by Gartner, Inc. and is reused with permission. Gartner's permission to print or reference its Magic Quadrant should not be deemed to be an endorsement of any company or product depicted in the quadrant. The Magic Quadrant is Gartner's opinion and is an analytical representation of a marketplace at and for a specific time period. It measures vendors against Gartner-defined criteria for a marketplace. The positioning of vendors within a Magic Quadrant is based on the complex interplay of many factors. Gartner does not advise enterprises to select only those firms in the Leaders segment. In some situations, firms in the Visionary, Challenger, or Niche Player segments may be the right match for an enterprise's requirements. Well-informed vendor selection decisions should rely on more than a Magic Quadrant. Gartner research is intended to be one of many information sources including other published information and direct analyst interaction. Gartner expressly disclaims all warranties, express or implied of fitness of this research for a particular purpose.