Siebel Systems Positioned as a Leader in the Magic Quadrant for CRM Sales Suites; Key Criteria for Leadership Quadrant Position Are Company Viability, Vision, and Product Depth and Breadth

Business Wire, May 14, 2002

Business Editors/High Tech Writers

SAN MATEO, Calif.--(BUSINESS WIRE)--May 14, 2002

Siebel Systems, Inc. (Nasdaq:SEBL), the world's leading provider of eBusiness applications software, today announced that it has been listed in the Leader quadrant in Gartner's Customer Relationship Management (CRM) Sales Suites Magic Quadrant Report for 2002(1). The report, published by Gartner, Inc., a premier research and advisory firm, evaluated and positioned 11 vendors in the CRM Sales Suite market based on the eight key criteria that best-of-breed CRM sales suite vendors should provide. Siebel Systems is listed as the only vendor in the Leader quadrant.

"We are pleased that Gartner has positioned Siebel Systems as the only vendor in the Leader quadrant for CRM Sales," said Jeff Scheel, Vice President and General Manager of Sales Products, Siebel Systems. "The Siebel Sales product family has helped thousands of customers achieve strong ROI by enabling them to grow revenues more quickly, predictably, and profitably by providing focus on the right deals at the right time."

Gartner's Magic Quadrant positions vendors in a particular market segment based on their vision and ability to execute that vision. Leaders are defined as vendors that are performing well today, have a clear vision of market direction, and are actively building competencies to sustain their leadership position in the market. Key CRM Sales Suite vendors are specifically evaluated against eight key criteria: Enterprise Application Integration, Field Sales Functions, Telesales Functions, PRM Functions, E-Commerce Sell-Side Platform, Sales Effectiveness, Multichannel Sales Management, and Vertical Functions and Industry Expertise.

"Siebel Sales has helped our sales organization realize tangible benefits by providing them with timely, accurate information on demand," said Steve Bortolamedi, Dealer Network Manager, American Suzuki Motor Corporation. "Instead of spending time performing manual tasks, our sales professionals are analyzing the market and identifying new opportunities, which makes our sales professionals more effective."

Siebel Systems is a pioneer of sales force automation (SFA). Siebel Sales 7, the latest release of Siebel Sales, enables companies to grow revenues more quickly, predictably, and profitably by focusing the sales professional on the right deals at the right time; optimizing cross-selling and up-selling opportunities; and by embedding the best practices of leading sales methodologies. By helping companies to better manage sales territories, pipelines, and incentive programs, Siebel Sales 7 improves sales representatives' forecasting and ability to sell and manage opportunities as well as aligns individual and team activities with corporate goals. Siebel Sales 7 fully supports Web-enabled, global team selling across multitiered distribution channels, including mobile field sales, connected telesales and telemarketing, and the extended enterprise of Internet-based users such as third-party resellers and business partners.

Siebel Sales 7 also includes unrivaled support for intermittently connected nomadic mobile users. Using Siebel Systems' database synchronization technology, users can connect via telephone lines or the Internet to rapidly synchronize information between their local database and the central database server. Siebel Systems holds seven U.S. patents on this technology.

Thousands of global leaders across all industries have selected Siebel Sales as their CRM sales standard, including 3Com Corporation; BMC Software, Inc.; Home Shopping Network; Quick & Reilly; Staples, Inc.; and Yahoo! Inc.

For a copy of the report, please go to: http://www.gartner.com/reprints/siebel/104834.html

About Siebel Systems

Siebel Systems, Inc. is the world's leading provider of eBusiness applications software. Siebel Systems provides an integrated family of eBusiness applications software, enabling multichannel sales, marketing, and customer service systems to be deployed over the Web, in call centers, in the field, through reseller channels, and across retail and dealer networks. Siebel Systems' sales and service facilities are located in more than 32 countries. For more information, please visit Siebel Systems' Web site at www.siebel.com.

(1) CRM Sales Suites: 1H02 Magic Quadrant, B. Eisenfeld, W. Close, March 2002. The Magic Quadrant is copyrighted February and March 2002 by Gartner, Inc. and is reused with permission. Gartner's permission to print or reference its Magic Quadrant should not be deemed to be an endorsement of any company or product depicted in the quadrant. The Magic Quadrant is Gartner's opinion and is an analytical representation of a marketplace at and for a specific time period. It measures vendors against Gartner-defined criteria for a marketplace. The positioning of vendors within a Magic Quadrant is based on the complex interplay of many factors. Gartner does not advise enterprises to select only those firms in the Leaders segment. In some situations, firms in the Visionary, Challenger, or Niche Player segments may be the right match for an enterprise's requirements. Well-informed vendor selection decisions should rely on more than a Magic Quadrant. Gartner research is intended to be one of many information sources including other published information and direct analyst interaction. Gartner expressly disclaims all warranties, express or implied of fitness of this research for a particular purpose.