Siebel Systems Positioned as a Leader in the First Field Service Magic Quadrant

Business Wire, May 16, 2002

Business Editors/High-Tech Writers

SAN MATEO, Calif.--(BUSINESS WIRE)--May 16, 2002

Integrated Solution and Partner Relationships Meet Complex

Customer Requirements for Field Service Automation

Siebel Systems, Inc. (Nasdaq:SEBL), the world's leading provider of eBusiness applications software, today announced that it has been positioned in the Leader quadrant in Gartner's first Field Service Magic Quadrant Report(1). The report published by Gartner, Inc., a premier research and advisory firm, is the first Magic Quadrant to evaluate and position 13 vendors in the field service market. Siebel Systems is listed as the only vendor in the Leader quadrant.

"After stringent and comprehensive evaluations of numerous vendors, Gartner has positioned Siebel Systems as a Leader in this new space," said Bill Hou, Director of Product Marketing for Siebel Field Service, Siebel Systems. "Customers are demanding more than ever from service organizations, and Siebel Field Service gives organizations a comprehensive, integrated set of tools that enable them to deliver outstanding customer support."

Gartner's Magic Quadrant positions vendors in a particular market segment based on their vision and ability to execute that vision. Leaders are defined as vendors who are performing well today, have a clear vision of market direction, and are actively building competencies to sustain their leadership position in the market.

"We turned to Siebel Systems for its market leadership and proven industry expertise in service delivery as we looked to adopt a complete service system across our enterprise in an effort to reduce costs, drive revenues, and enhance customer loyalty," said John Chaney, Director of Business Solutions, SKF. "By implementing Siebel Field Service, our field service engineers are now building the foundation to enable them to provide world-class customer support and increase customer retention by being more knowledgeable and responsive while on-site."

Siebel Field Service 7, the market-leading solution for field service automation, provides a complete service system for all headquarter and field functions, enabling service professionals to deliver world-class customer support, extend top-line revenue, drive improved cost productivity, boost employee satisfaction, and enhance customer loyalty through scheduling optimization, contract management, dispatch, and wireless messaging. It provides users with access to critical customer information through proven and flexible device deployment options, including pagers, wireless phones, handheld devices, and laptops. Siebel Field Service 7 includes Siebel Scheduler, Siebel Contracts, and Siebel Mobile Service.

-- Siebel Scheduler facilitates service activities to ensure that customer
commitments are met while the cost of service delivery is reduced through
automated appointment booking, a schedule optimization engine, and contract
scheduling.

-- Siebel Contracts automates entitlement administration from quote to
contract, enabling field service professionals to reduce data entry errors
associated with complex customer entitlements and ultimately to drive
additional revenue growth and market share.

-- Siebel Mobile Service broadens a company's communications options by making
accurate, up-to-date information available anytime, anywhere. It provides
support for a wide variety of mobile platforms, including wireless phones and
pagers, handhelds, and laptop computers. Mobile service professionals can be
more productive by delivering service more efficiently and effectively by
increasing revenues through cross-selling and up-selling products and by
improving customer satisfaction by being more responsive while on-site.

Thousands of global leaders across all industries have selected Siebel Systems as their field service automation standard, including American Power Conversion, Computer Network Technology Corporation, Cymer, Harris Corporation, Legend Computer Systems Limited, SKF, and SourceOneSpares.

For a copy of the report, please go to: http://www.gartner.com/reprints/siebel/104814.html

About Siebel Systems

Siebel Systems, Inc. is the world's leading provider of eBusiness applications software. Siebel Systems provides an integrated family of eBusiness applications software, enabling multichannel sales, marketing, and customer service systems to be deployed over the Web, in call centers, in the field, through reseller channels, and across retail and dealer networks. Siebel Systems' sales and service facilities are located in more than 32 countries. For more information, please visit Siebel Systems' Web site at www.siebel.com.

(1) Field Service 1H02 MQ: Vendors -- Partner or Wither, M. Maoz, February 2002.

The Magic Quadrant is copyrighted February and March 2002 by Gartner, Inc. and is reused with permission. Gartner's permission to print or reference its Magic Quadrant should not be deemed to be an endorsement of any company or product depicted in the quadrant. The Magic Quadrant is Gartner's opinion and is an analytical representation of a marketplace at and for a specific time period. It measures vendors against Gartner-defined criteria for a marketplace. The positioning of vendors within a Magic Quadrant is based on the complex interplay of many factors. Gartner does not advise enterprises to select only those firms in the Leaders segment. In some situations, firms in the Visionary, Challenger, or Niche Player segments may be the right match for an enterprise's requirements. Well-informed vendor selection decisions should rely on more than a Magic Quadrant. Gartner research is intended to be one of many information sources including other published information and direct analyst interaction. Gartner expressly disclaims all warranties, express or implied of fitness of this research for a particular purpose.