With IR Recognition Systems' HandKey II, Diebold's PassVault Creates Self-Service Safe Deposit Box System at First Tennessee Bank

Business Wire, May 23, 2002

Business Editors

CAMPBELL, Calif.--(BUSINESS WIRE)--May 23, 2002

Biometric Device Grants Unattended Access Through Day Gate

Ingersoll-Rand's (IR) Recognition Systems, the biometric component of IR Security & Safety Group's Electronic Access Control Division (EACD), today announced Diebold, Incorporated has leveraged the convenience of biometric hand geometry, which positively identifies people instead of their keys, cards or codes, at the new East Memphis branch of the First Tennessee Bank. PassVault(TM) a biometric-based self-service safe deposit box system, is producing two-fold results. Customers are getting to their safe deposit boxes faster, and the bank no longer needs to staff personnel exclusively to administer customers in and out of the vault.

"We were challenged by the retail department to come up with a way where the bank could free up personnel to be more active in sales, versus dedicating a person to the safe deposit box vault," explains Wayne Leggett, project manager for physical security and construction at the new First Tennessee Bank branch. "Initially, we looked at using a keypad with a code and a magnetic stripe card, as with an automated teller machine (ATM), but there was too much opportunity for cards to get lost or displaced. Lost keys are an age-old problem with safe deposit boxes. Then, Diebold recommended PassVault."

"We simply took an established, conventional banking application and improved it through the efficiency of biometric technology to create better customer service and security," said Richard Baggot, vice president, Electronic Security and Currency Systems Group at Diebold. "Customers now have faster access to their safe deposit boxes without branch assistance."

PassVault is attached to the wall just outside the day gate to the vault. The customer enters a personal identification number (PIN) code and then places their hand on the device, which compares its length, width, thickness and surface area against a template previously stored within the PassVault system. It takes less than one second to verify identification and grant unassisted access into the vault.

"Our customers have responded very positively," Leggett adds. "Our regional vice presidents are now looking at retrofitting more branches with PassVault. We strongly recommend it as a way to free up bank personnel so they can focus on sales."

PassVault is currently a standalone unit but bank officials are discussing networking the device so the New Accounts department can open accounts and assign safe deposit boxes via a network system without directing customers to specific branches.

Since PassVault hand geometry readers can be standalone systems, banks and other facilities can provide heightened security and customer convenience without installing and wiring panels or connecting to networks. Customers do not need to remember to bring cards or keys to the facility to get the increased benefits of automation.

About Diebold, Incorporated

Diebold, Incorporated is a global leader in providing integrated self-service delivery systems and services. Diebold employs more than 13,000 associates with representation in more than 88 countries worldwide and headquarters in North Canton, Ohio, USA. Diebold reported revenue of $1.76 billion in 2001 and is publicly traded on the New York Stock Exchange under the symbol `DBD.' For more information, visit the company's Web site at www.diebold.com.

About Recognition Systems

With over 60,000 hand geometry units throughout the world reading millions of hands each day, Recognition Systems, founded in 1986, is the pioneer of hand recognition technology used in access control, time and attendance and identification applications. The company is the world sales leader of biometric verification devices and serves an international clientele from its headquarters in Campbell, Calif. The hand geometry Web site is www.handreader.com. Phone is 408/341-4100. Recognition Systems is the biometric component of Ingersoll-Rand Corporation's Security & Safety Group's Electronic Access Control Division. The Ingersoll-Rand Web site is www.irco.com.

For a downloadable, high-resolution photograph of the PassVault system installed at the East Memphis branch of the First Tennessee Bank, go to www.brighamscully.com and click Photographs/Recognition Systems.