Epicor and Narragansett Technologies Announce Strategic Alliance to Deliver .NET Web Service-based Campaign Management Solution

Business Wire, Nov 11, 2002

Business Editors/High Tech Writers

Perspectives 2002

ANAHEIM, Calif.--(BUSINESS WIRE)--Nov. 11, 2002

Narragansett Technologies, a leading software technology provider of .NET Web Services-based Campaign management Solutions, announced today a strategic alliance whereby Epicor(R) Software Corporation (NASDAQ: EPIC) will extend its customer relationship management (CRM) solutions with robust e-mail marketing and campaign management technology from Narragansett.

The announcement coincides with the start of Perspectives 2002, Epicor's annual user conference held this year in Anaheim, Calif.

Epicor, a leading provider of integrated enterprise, eBusiness and collaborative commerce software solutions for midmarket companies, will private label Narragansett's SpinnakerPro eMail Campaign and Loyalty Management suite as a Clientele-branded and supported application suite. Epicor will market and sell the solutions to both new and existing customers through the private label OEM agreement with Narragansett.

"SpinnakerPro nicely compliments Epicor's Clientele CRM solutions," said Doug Berry, vice president and general manager of Epicor's Clientele Group. "Like our Clientele solutions, Narragansett's SpinnakerPro employs the benefits of Web services and matches Epicor's standards for delivering high-levels of functionality. The collaboration should provide our customers with enhanced campaign tracking capabilities and stronger customer relationships."

Both Narragansett and Epicor have demonstrated a strong Microsoft technology commitment, focusing on developing solutions based on the Microsoft .NET Platform. Narragansett's SpinnakerPro eMail Campaign and Loyalty Management suite is built from the ground-up with Microsoft .NET technology, and Epicor delivered earlier this year the first CRM application completely architected on Microsoft .NET, Clientele Customer Support 8.0.

"This is just the beginning of what we believe will be a very important and strategic business relationship for our two companies," said Christopher J Byrne, CEO and cofounder of Narragansett. "It didn't take long for our development teams to realize that we have a mutual commitment to building quality driven software for business that delivers measurable results." Byrne continued, "With our headquarters in Limerick, Ireland, the gateway to Europe, we are confident that Epicor will be able to leverage our alliance to expand its market penetration and new business opportunities in Europe."

Narragansett and Epicor are working together to rapidly roll out a deployable application offering to all Epicor partners and customers, and will proceed with joint sales and marketing initiatives globally.

About Epicor Software Corporation

Epicor is a leading provider of integrated enterprise and eBusiness software solutions for midmarket companies around the world. Founded in 1984, Epicor has over 15,000 customers and delivers end-to-end, industry-specific solutions that enable companies to immediately improve business operations and build competitive advantage in today's Internet economy. Epicor's comprehensive suite of integrated software solutions for Customer Relationship Management, Financials, Manufacturing, Supply Chain Management, Professional Services Automation and Collaborative Commerce provide the scalability and flexibility to support long-term growth. Epicor's solutions are complemented by a full range of services, providing single point of accountability to promote rapid return on investment and low total cost of ownership, now and in the future. Epicor is headquartered in Irvine, California and has offices and affiliates around the world. For more information, visit the company's Web site at www.epicor.com.

About Narragansett Technologies

Based in Limerick, Ireland and Atlanta, GA Narragansett Technologies was founded by industry veterans from ERP and B2B software outfits, mainly Clarus (NASDAQ: CLRS) and Infinium (NASDAQ: INFM). We provide a range of .NET Web Service Applications including Campaign and Loyalty Management. For more information, visit the company's Web site at www.narragansett.ie or call 353-61-234500

Epicor is a trademark of Epicor Software Corporation. All other trademarks referenced are the property of their respective owners. The product and service offerings depicted in this document are produced by Epicor Software Corporation and/or Narragansett Technologies. The statements herein regarding anticipated new product releases are "forward-looking statements" that involve risks and uncertainties and actual results may differ materially. The factors that could affect actual results include but are not limited to, unanticipated development delays, undetected software errors, competition, technical difficulties with third party products, difficulties integrating with other company products and other factors discussed in the Epicor's Quarterly report on Form 10-Q, for the period ending June 30, 2002, at pages 23-30. Epicor undertakes no obligation to revise or update publicly any forward-looking statements.