Chordiant Software and Kainos Target Global 1000 Companies With Process-Based Customer Management Solutions

Business Wire, Nov 21, 2002

Business Editors/High-Tech Writers

LONDON--(BUSINESS WIRE)--Nov. 21, 2002

Chordiant Software, Inc. (Nasdaq:CHRD), a leader in providing innovative customer management solutions for global business-to-consumer enterprises, has today announced a joint marketing agreement for systems integration with Customer Relationship Management and critical business specialist Kainos, focused primarily on the UK and Ireland markets.

The agreement will focus on Global 1000 companies across a number of markets that are in need of process-based customer management solutions and provide additional Chordiant-trained resources to customers globally.

"Chordiant is winning a lot of success with big consumer names because of its approach to customer management, which extends the competitive advantage already embedded in a company's existing process, rather than imposing inflexible out-of-the-box processes," said Allen Swann, president of International Operations, Chordiant Software. "Many systems integrators are realising the attraction of a tailored approach to customer management solutions for major consumer organisations and in Kainos we were lucky enough to find a partner who already had people trained in this approach. By drawing on Kainos' skills, Chordiant is reinforcing its position in the UK as a leading customer management solutions provider, enabling large organisations to develop and deploy enterprise-wide applications more quickly and at a lower cost of ownership."

Desmond Shield, a director at Kainos, commented, "Kainos has proven expertise in designing and delivering large complex contact centres. The combination of Kainos' innovative delivery method, integration expertise and Chordiant's winning software platform has meant we have quickly developed a successful partnership. We are delighted with this agreement and look forward to a continued successful working relationship with Chordiant."

About Chordiant Software, Inc.

Chordiant Software provides process-centric customer management solutions for global business-to-consumer companies. Chordiant solutions drive end-to-end customer management processes and provide a consistent, real-time view of customers at any point they touch the enterprise, through self service to assisted service contact centres, branches, agents and retail outlets.

Chordiant serves organisations that have millions of consumer relationships where it is critical to balance the cost of servicing with customer value. Using Chordiant solutions, enterprises benefit from reduced operational expenses through more efficient and effective marketing, selling and customer service. Additionally, Chordiant reduces internal IT costs by co-existing with and leveraging existing information technology, investments and infrastructure.

Headquartered in Cupertino, Calif., Chordiant maintains offices in Boston, Chicago, Manchester, N.H., New York City, Philadelphia, London, Paris, Amsterdam, Frankfurt, Munich, Madrid, Johannesburg and Sydney. Visit us on the web at www.chordiant.com.

Safe Harbor

This news release includes "forward-looking statements" that are subject to risks, uncertainties and other factors that could cause actual results or outcomes to differ materially from those contemplated by the forward-looking statements. Forward-looking statements in this release are generally identified by words, such as "believes," "anticipates," "plans," "expects," "will," "would" and similar expressions which are intended to identify forward-looking statements. There are a number of important factors that could cause the results of Chordiant to differ materially from those indicated by these forward-looking statements, including, among others, potential difficulties in the assimilation of operations, strategies, technologies, personnel and products of acquired companies and technologies, the impact of perceived or actual weakening of economic conditions on customers' and prospective customers' spending on Chordiant software and services; quarterly fluctuations in Chordiant's revenues or other operating results; failure by Chordiant to meet financial expectations of analysts and investors, including failure resulting from significant reductions in demand from earlier anticipated levels; risks related to market acceptance of Chordiant's products; customization and deployment delays or errors associated with Chordiant products; impact of long sales and implementation cycles for certain Chordiant products; reliance by Chordiant on a limited number of customers for a majority of its revenues; Chordiant's need to retain and enhance business relationships with systems integrators and other parties; Chordiant's use in its products of third-party software; activities by Chordiant and others regarding protection of intellectual property; and competitors' release of competitive products and other actions. Further information on potential factors that could affect the financial results of Chordiant are included in risks detailed from time to time in Chordiant's Securities and Exchange Commission filings, including without limitation the Annual Report on Form 10-K filed on March 29, 2002. These filings are available on a Web site maintained by the Securities and Exchange Commission at http://www.sec.gov. Chordiant does not undertake an obligation to update forward-looking or other statements in this release.