Business Services Industry
Multimedia Available: J.D. Power and Associates Reports: Residential Gas Utility Customers Willing to Pay More for Improvement in Service
Business Wire, Oct 23, 2002
Business/Consumer Editors
ADVISORY...for Wednesday (Oct. 23)
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--(BUSINESS WIRE)
While residential customers are generally very satisfied with their local natural gas utility, 45 percent identify an area for potential improvement and many of them are willing to pay more to see it happen, according to the J.D. Power and Associates 2002 Gas Utility Residential Customer Satisfaction Study(SM) released today.
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