Nortel Networks Announces Advanced Unified Messaging Features for Enterprises; Next Generation CallPilot: Web-Enabled, Offering More Than 40 New Features

Business Wire, Oct 29, 2002

Business Editors & High-Tech Writers

ATLANTA--(BUSINESS WIRE)--Oct. 29, 2002

Nortel Networks (NYSE:NT)(TSX:NT) today announced its next generation unified messaging platform, CallPilot 2.0, which offers more than 40 new features and capabilities including system management improvements, security enhancements and full Web access.

Central to Nortel Networks enterprise vision 'One network. A world of choice.' Nortel Networks CallPilot 2.0 is different from other unified messaging solutions in that it does not reside on the customer's e-mail server. Voice and fax messages are stored on the CallPilot server while e-mail is stored on the e-mail server, eliminating additional storage and retrieval requirements. CallPilot engages the e-mail client to provide one solution that is unified at the desktop. Additionally, the fully integrated Web browser allows users to send and receive messages anywhere using an Internet connection and browser-enabled PC, eliminating the necessity for IP (Internet Protocol) tunneling.

"The introduction of CallPilot 2.0 represents an important milestone for Nortel Networks unified messaging program," said Ronald Gruia, program leader of Enterprise Communications Solutions, Frost & Sullivan. "These enhancements can provide additional user productivity gains while lowering the total cost of ownership. The launch of this new version further indicates the company's strong commitments to the enterprise space and to the evolution of its unified messaging platform."

Some of the most notable changes to CallPilot are the new mobility bundle and integration with Nortel Networks Symposium Call Center Server. Additional benefits for mobile users include e-mail by phone using text-to-speech and speech-activated messaging, providing safe and efficient mobile communications. CallPilot integration with Symposium Call Center Server will give contact centers a seamless means of adding voice mail and related unified messaging features to the customer experience.

CallPilot is a powerful multimedia messaging system that provides an unparalleled ability to access and manage voice, fax and e-mail messages using leading-edge technologies such as speech recognition and text-to-speech. Release 2.0 expands on the already substantial feature set to offer an even greater level of usability and functionality.

Nortel Networks is an industry leader and innovator focused on transforming how the world communicates and exchanges information. The Company is supplying its service provider and enterprise customers with communications technology and infrastructure to enable value-added IP data, voice and multimedia services spanning Wireless Networks, Wireline Networks, Enterprise Networks, and Optical Networks. As a global Company, Nortel Networks does business in more than 150 countries. More information about Nortel Networks can be found on the Web at www.nortelnetworks.com.

Certain information included in this press release is forward-looking and is subject to important risks and uncertainties. The results or events predicted in these statements may differ materially from actual results or events. Factors which could cause results or events to differ from current expectations include, among other things: the severity and duration of the industry adjustment; the sufficiency of our restructuring activities, including the potential for higher actual costs to be incurred in connection with restructuring actions compared to the estimated costs of such actions; fluctuations in operating results and general industry, economic and market conditions and growth rates; the ability to recruit and retain qualified employees; fluctuations in cash flow, the level of outstanding debt and debt ratings; the ability to meet financial covenants contained in our credit agreements; the ability to make acquisitions and/or integrate the operations and technologies of acquired businesses in an effective manner; the impact of rapid technological and market change; the impact of price and product competition; international growth and global economic conditions, particularly in emerging markets and including interest rate and currency exchange rate fluctuations; the impact of rationalization in the telecommunications industry; the dependence on new product development; the uncertainties of the Internet; the impact of the credit risks of our customers and the impact of increased provision of customer financing and commitments; stock market volatility; the entrance into an increased number of supply, turnkey, and outsourcing contracts which contain delivery, installation, and performance provisions, which, if not met, could result in the payment of substantial penalties or liquidated damages; the ability to obtain timely, adequate and reasonably priced component parts from suppliers and internal manufacturing capacity; the future success of our strategic alliances; and the adverse resolution of litigation. For additional information with respect to certain of these and other factors, see the reports filed by Nortel Networks with the United States Securities and Exchange Commission. Unless otherwise required by applicable securities laws, Nortel Networks disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.