Business Services Industry
Multimedia Available: J.D. Power and Associates Reports: Increased Airport Security Has Made Passengers More Sensitive to 'People Skills,' Availability of Food and Retail Services
Business Wire, Oct 9, 2002
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ADVISORY...for Wednesday (Oct. 9)
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--(BUSINESS WIRE)
Increased security procedures at international airports have sensitized passengers to the "people skills" of airport personnel and to the availability of food and retail services while waiting for flights, according to the J.D. Power and Associates 2002 Global Airport Satisfaction Study(SM).
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