Pivotal & CGEY Present Webcast Featuring Renowned Contact Center Guru - Dr. Jon Anton; Webcast Topic: 'Trust is Dead: How to Revive Customer Loyalty in Today's Economy'

Business Wire, Sept 10, 2002

Business Editors & High Tech Writers

VANCOUVER, British Columbia--(BUSINESS WIRE)--Sept. 10, 2002

Pivotal Corporation (NASDAQ:PVTL) (TSX:PVT.TO) and Cap Gemini Ernst & Young present 'Trust is Dead: How to Revive Customer Loyalty in Today's Economy' - featuring Dr. Jon Anton, director of benchmark research at Purdue University's Center for Customer-Driven Quality on Monday, September 16, 2002 - 12:00 PM ET - 12:45 PM ET (9:00 AM PT -9:45 AM PT).

With the daily barrage of corporate misconduct and boardroom blunders - it's no surprise that consumer and market confidence is in a downward spiral. But market leaders are utilizing technology to boost customer loyalty and, ultimately, their bottom line.

This Webcast will feature a panel of experts: Dr. Jon Anton, renowned contact center guru and director of benchmark research at Purdue University; John Lucas, vice president and CIO, Harley-Davidson Financial Services; and Bo Manning, president and CEO, Pivotal. It will explore how mid-sized enterprises are building trust and customer relationships. Christopher Lochhead, strategy consultant and CRM thought-leader, will moderate the discussion.

WHO:   Dr. Jon Anton, director of benchmark research, Purdue University
       John Lucas, vice president and CIO, Harley-Davidson Financial
       Services
       Bo Manning, president and CEO, Pivotal Corporation
       Christopher Lochhead, partner with strategy-consulting firm,
       LOCHHEAD

WHAT:  Live, interactive Webcast: 'Trust is Dead: How to Revive
       Customer Loyalty in Today's Economy'

WHEN:  Monday, September 16, 2002
       12:00 PM ET - 12:45 PM ET  (9:00AM PT - 9:45 AM PT).

WHERE: Register at
       http://www.pivotal.com/webcast.asp?event=customertrust&L=11

About Pivotal Corporation

Pivotal Corporation is the only CRM company that is 100 percent purpose-built to serve the unique requirements of mid-sized enterprises. Pivotal delivers software and services that produce meaningful increases in revenues, margins and customer loyalty for companies and business units in the revenue range of $100 million to $3 billion. More than 1,500 companies around the world use Pivotal including: CIBC, Centex Homes, HarperCollins Publishers, Hitachi Telecom Inc., Premera Blue Cross, Royal Bank of Canada, Southern Company, and Vivendi.

Pivotal's complete CRM software suite includes capabilities in marketing, sales, service, contact centers, partner management and interactive selling. For more information, visit www.pivotal.com

Forward Looking Statements

Statements made during this Webcast may contain certain forward-looking statements that involve a number of known and unknown risks, uncertainties and other factors that may cause actual results of events to differ materially from those anticipated in our forward-looking statements. Factors that could cause actual results to differ materially include: rapid technological and/or market changes in the industry; the ability to maintain and grow successful third party and customer relationships, to improve current products and develop new products, to adequately protect the company's proprietary rights, and other factors as described in the company's SEC filings. Although we believe that the expectations reflected in our forward-looking statements are reasonable, individual results may vary, and we cannot guarantee future results, levels of activity, performance or achievements or other future events. Moreover, neither we nor anyone else assumes responsibility for the accuracy or completeness of forward-looking statements.

(C) 2002 Pivotal Corporation. All rights reserved. Pivotal is a registered trademarks of Pivotal Corporation. All other trade names mentioned are trademarks and/or registered trademarks of their respective owners.