Accelerating Sales Through CRM - Miller Heiman and salesforce.com to Host Web Seminar; CEOs Sam Reese and Marc Benioff Headline Discussion On Linking Sales and Technology Strategies

Business Wire, Sept 13, 2002

Business and Technology Editors

RENO, Nev.--(BUSINESS WIRE)--Sept. 13, 2002

On Tuesday, September 17 at 1 p.m. EDT, Sam Reese, president and CEO of Miller Heiman, and Mark Benioff, CEO of salesforce.com, will present a web seminar on accelerating sales through CRM.

In this one hour, web presentation, Reese and Benioff will discuss the challenges sales leaders face today and provide a framework for helping companies extend their sales organizations' reach to both external customers and internal departments. Donna Friery, Director of Sales for Unitive Electronics, will join in the conversation and share insights on how linking sales and technology strategies can help ensure that the sales process becomes part of a sales organization's culture.

What: "Accelerating Sales Through CRM" presented by Sam Reese,
      president and CEO, Miller Heiman, and Mark Benioff, CEO of
      salesforce.com

Presentation Highlights:

    -- What is an effective sales process?

    -- How can technology extend an effective sales process throughout
       an organization?

    -- What is the difference between Sales Force Automation (SFA) and
       a complete CRM solution?

    -- What is CRM's role in accelerating the acquisition of new
       customers? How can CRM help retain existing customers?

When: Tuesday, September 17, 2002
      1 - 2:00 pm (EDT)

How:  To register, go to http://www.millerheiman.com/webcast/
      Participants will need a web browser and a phone.

About Miller Heiman

Miller Heiman, Inc. is a global leader in building exceptional sales organizations. The company's team of world-class sales practitioners helps organizations dramatically improve sales productivity through consistent, field-ready processes, benchmarking tools, development programs, and process consulting.

Best known for its time-tested Strategic Selling(R) program, Miller Heiman provides solutions for introducing a consistent sales process throughout an organization, identifying the strengths and weaknesses inherent in every sales force, and ensuring the cultural indoctrination of training programs. The company recently introduced Negotiate Success(R), the first negotiations training program developed within the context of a comprehensive sales process.

With a prestigious client list including KLA-Tencor, BAX Global, Marriott Corporation, Dow Chemical, PricewaterhouseCoopers, and Wells Fargo, Miller Heiman understands the issues and challenges facing sales leaders in virtually every major industry, from manufacturing and consumer goods, to technology and finance.

Miller Heiman is headquartered in Reno, Nevada. For more information, visit www.millerheiman.com or call 877/552-1747.