FIND/SVP Signs Agreements With Verizon and Pitney Bowes; Customized Business Research and Advisory Service Unveiled For Small Business Customers

Business Wire, Sept 18, 2002

Business & Technology Editors

NEW YORK--(BUSINESS WIRE)--Sept. 18, 2002

FIND/SVP, Inc. (OTCBB: FSVP) today announced a new customized business research and advisory service aimed at the small business market, and also reported the signing of its first two corporate clients.

Both Verizon Information Services, a unit of Verizon Communications (NYSE: VZ) and PB Direct, a division of Pitney Bowes Inc. (NYSE: PBI) will offer FIND/SVP's "Ask the Business Specialist" services to their small business customers. The agreements are a part of both companies' service offerings -- designed to assist their extensive small business customer base.

"We are excited that both Verizon and Pitney Bowes have selected FIND/SVP's research and advisory services as a way to enhance the value proposition to their small business customers," said David M. Walke, Chief Executive Officer of FIND/SVP. "This is a significant business opportunity that demonstrates our ability to offer high value products and services that capitalize on FIND/SVP's knowledge assets, while tapping into potentially lucrative new distribution channels."

The "Ask the Business Specialist" program can help small business customers capitalize on industry trends, gain access to government resources and address virtually any critical business question. The program, available to Pitney Bowes and Verizon Information Services' small business customers for an annual fee, enables the subscriber to ask nearly any business question via email and get a brief customized answer from a human professional by the next business day.

To illustrate how the service will be deployed in a marketing initiative, Pitney Bowes will feature "Ask The Business Specialist" as part of its "Pitney Perks" program, which will be marketed to certain of its close to one million small business customers.

"We're particularly excited by the revenue potential of these programs, as moderate market penetration should yield significant results for FIND/SVP," Mr. Walke added.

The "Ask the Business Specialist" program is a customized online version of FIND/SVP's broader service offering which provides expert business answers and advisory services through an international network of experienced research and industry consultants. FIND/SVP's Quick Consulting Service (QCS) is the only live person-to-person service designed for executives who need fast, accurate and quality answers to critical business issues.

FIND/SVP's Strategic Consulting Group helps clients gain a competitive advantage through in-depth research and consulting assignments such as market and industry profiles, benchmarking surveys and technology assessments.

About Verizon Information Services

Verizon Information Services is the world's leading print and online directory publisher, a content provider for communications products and services, and the largest publisher of Hispanic directories in the U.S. Verizon Information Services' products and services include SuperPages.com, the Internet's #1 online directory and shopping resource, and Verizon SuperPages telephone directories.

About Pitney Bowes:

Pitney Bowes is a $4.1 billion global provider of integrated mail and document management solutions headquartered in Stamford, Connecticut. The company serves more than 2 million businesses of all sizes through dealer and direct operations. PB Direct offers solutions targeted to small businesses and is responsible for Pitney Bowes' customer care function, which is dedicated to improving customer satisfaction and retention. For more information, please visit the Pitney Bowes website at www.pb.com.

About FIND/SVP

FIND/SVP, Inc. (OTCBB: FSVP) is a knowledge services company that leverages the expertise and resources of its professional research teams to help its member clients protect and further their business interests. FIND/SVP helps executives enhance their business performance, profit from opportunities and address critical issues through targeted research and advisory work, providing its nearly 2,000 member clients with a competitive business advantage. Founded in 1969, FIND/SVP is the second largest member of the global SVP Group, which services more than 75,000 executives in 11,000 companies worldwide. FIND/SVP is located at 625 Avenue of the Americas, New York, N.Y. 10011. More information is available by calling 212-645-4500 or visiting FIND/SVP's website at www.findsvp.com.