Altiris Helpdesk Solution to be Built on the Microsoft .NET Framework

Business Wire, Sept 24, 2002

Business Editors/High-Tech Writers

SALT LAKE CITY--(BUSINESS WIRE)--Sept. 24, 2002

New Helpdesk Solution will offer English, French and German

versions built on the Microsoft .NET Framework for increased speed

and scalability

Altiris Inc. (Nasdaq:ATRS), a leader in systems management solutions that reduce the total cost of owning information technology, today announced the new Altiris(R) Helpdesk Solution(TM) built on the Microsoft .NET Framework.

Helpdesk Solution will offer the speed and scalability of the Microsoft .NET Framework via a new user interface (UI) that will also be available in French and German languages.

"Altiris Helpdesk Solution is Web-based and integrated with other Altiris solutions and therefore very easy to install and use," said David Lugo, Orange County Teachers Federal Credit Union senior network administrator. "We were able to customize Helpdesk Solution to fit our organization's needs for more accurate problem escalation and improved service level fulfillment. Helpdesk Solution built on the Microsoft .NET Framework will take a solid product and increase its speed and efficiency."

"It is great to see Altiris take advantage of the programming infrastructure presented with the .NET Framework," said Richard Burte, product manager for the Developer Platform and Evangelism Division at Microsoft Corp. "The .NET Framework provides advanced compilation, caching and a distributed application model on top of the Windows platform. Altiris has built a powerful application on that infrastructure."

Helpdesk Solution automates the process of identifying and solving system problems, reducing the burden on an organization's help desk and ensuring system productivity. Powerful features include Web-based remote access, a self-help center for end users, change management, workflow support, escalation, notification policies, Altiris Web Reports(TM), and native integration with Microsoft Systems Management Server (SMS).

Chad Latimer, Altiris VP international sales and marketing, said, "Our European customers have been using Helpdesk Solution with great success in a limited capacity. The new version built on the Microsoft .NET Framework with added French, German, Spanish and Portuguese localization will allow our customers to implement Helpdesk Solution in additional satellite offices throughout the region. The Web-based Helpdesk Solution console, linked to the Altiris eXpress(TM) infrastructure, provides remote problem resolution managed from a centralized database."

Licensing and availability

Altiris Helpdesk Solution built on the Microsoft .NET framework is expected to be available in October. Localized French, German, Spanish and Portuguese versions of the new Helpdesk Solution are also expected to be available in October. Helpdesk Solution can be purchased for $18 per node when purchasing ten - 99 nodes. Volume discounts are available. Please visit www.altiris.com/sales/offices for worldwide sales contact information.

About Altiris

Altiris Inc. offers a full line of Web-enabled solutions that empower organizations to easily manage desktops, notebooks, handhelds and servers throughout the IT lifecycle. Altiris provides fully integrated, complete systems management solutions including deployment and migration, software operations management, inventory and asset management, and help desk management. Altiris' core technologies greatly reduce the cost and complexity of owning IT resources. For more information, visit www.altiris.com.

Note on Forward-Looking Statements:

This press release contains certain forward-looking statements within the meaning of Section 21E of the Securities Exchange Act of 1934 and Section 27A of the United States Securities Act of 1933, including the statements regarding the expected availability of the Helpdesk Solution product and the specified foreign language versions of the product. These forward-looking statements involve certain risks and uncertainties that could cause actual results to differ, including, but not limited to, difficulties in product development and localization and delays in the production and delivery of such product releases; and such other risks as identified in our quarterly report on Form 10-Q for the period ended June 30, 2002, and from time to time in other reports filed by Altiris with the Securities and Exchange Commission.

Altiris is a registered trademark of Altiris Inc. Altiris eXpress and Helpdesk Solution are trademarks of Altiris Inc. The other company names or products mentioned are or may be trademarks of their respective owners.