U.S. Army Enlists Nuance Speech Recognition Software; Amcom Smart Speech, Powered by Nuance, to Connect U.S. Army Bases With Overseas Troops, Fellow Military Staff, Friends and Family

Business Wire, Sept 9, 2002

Business Editors/High-Tech Writers

MENLO PARK, Calif.--(BUSINESS WIRE)--Sept. 9, 2002

Soldiers at 29 U.S. Army bases will soon be able to call fellow military personnel at home and abroad as well as friends and family members via a voice-activated dialing solution powered by Nuance (Nasdaq:NUAN), the speech software experts. Featuring Nuance's speech recognition software, the new Smart Speech(TM) system from Amcom Software will handle tens of thousands of phone calls per day, including "morale calls," the phone calls placed from U.S. military personnel located in the field to their loved ones at home.

With Amcom Smart Speech and Nuance speech recognition software, U.S. Army personnel will be able to simply pick up a phone in the field, or at an Army base, access the voice-activated dialing application and request the department they'd like to reach, or type of phone call they'd like to make (i.e. "chaplain's center," "morale call," or "directory assistance.") Before Smart Speech, Army personnel waited on hold while an overseas operator connected their call home, an expensive proposition. Speech recognition eliminates hold times and the need for operator intervention, translating to saved time and money.

"We're pleased to team with Nuance to deliver Smart Speech systems at Army bases across the country," said Jack Collins, president and chief executive officer of Amcom. "Speech technology is a cost-effective way of allowing U.S. Army personnel to connect with fellow officers, troops overseas, or their families at home simply by `dialing' with their voice."

"Amcom has been providing leading-edge call center applications to customers worldwide for over eighteen years. Their experience in serving the government sector is a great complement to our speech expertise, and together we can provide customers with solutions running the highest quality, most scalable and reliable speech software on the market today," said Ron Croen, president, chief executive officer, and chairman, Nuance.

The U.S. Army's Smart Speech installations have been subcontracted to Amcom by General Dynamics Network Systems of Needham, Mass. under the Digital Switch System Modernization Program. It is scheduled to be fully deployed by December 2003.

About Nuance

Nuance is the speech software expert. Nuance speech recognition, voice authentication and text-to-speech products enable people to access information and services anytime, anywhere, and from any phone. And the Company's comprehensive service offerings simplify the delivery of speech solutions. In markets around the world, leading carriers and corporations -- including British Airways, Nomura Securities, OnStar, Sprint PCS, United Parcel Service, Vodafone, and many more -- work with Nuance to reduce costs, increase customer satisfaction and retention, create new sources of revenue and improve security. Nuance is headquartered in Menlo Park, Calif. and has offices around the world. For more information, visit www.nuance.com or call 1-888-NUANCE-8.

About Amcom Software Inc.

Amcom Software Inc. is a leading developer of speech and web-enabled call processing, directory, and on-call scheduling software, CTI console and call center application, and Enhanced 911 Notification solutions. Amcom supplies its products and services to a wide range of customers in healthcare, education and government, including Yale, Stanford and Duke Universities and the U.S. Senate. A privately held company, Amcom has regional sales offices throughout the United States. For more information, call 800/852-8935 or visit www.amcomsoft.com.

This press release contains forward-looking statements, including, for example, those relating to the anticipated capabilities, benefits and success of deployments using Nuance software and services and user adoption of services based on Nuance technology. There is no assurance that the results contemplated by any forward-looking statements will be realized. The following factors, risks and uncertainties, among others, could cause actual results to differ materially from those described or implied in this press release's forward-looking statements: the risk that Nuance technology and/or deployments using Nuance speech recognition software will not achieve intended capabilities, benefits, user adoption or broad commercial success; and other factors described in Nuance's filings with the Securities and Exchange Commission, including but not limited to Nuance's last-filed quarterly report on form 10-Q. Nuance does not undertake to update any oral or written forward-looking statements that may be made by or on behalf of Nuance.

Nuance is a trademark of Nuance Communications, Inc. All other trademarks are property of their respective owners.