ADVISORY/Concerto Software and Siebel Systems to Host Web Seminar on Contact Center FastStart

Business Wire, April 1, 2003

Business Editors/High-Tech Writers

ADVISORY...for Thursday (April 3)

--(BUSINESS WIRE)

Packaged Solution Combines

Customer Interaction Management (CIM) With CRM

WHO:      Chris Lawrence, senior product manager at Concerto Software,
          Inc. (NASDAQ: CRTO), a proven provider of customer
          interaction management (CIM) solutions; Ramesh
          Venkataperumal, senior product manager, Siebel Systems
          (NASDAQ: SEBL).

WHAT:     In a free Web seminar entitled "Contact Center FastStart -
          A Complete CIM/CRM Solution in One Package," Lawrence and
          Venkataperumal will discuss the challenges CIO's face, how
          to best solve these issues and how this can be addressed by
          Contact Center FastStart, a solution jointly marketed by
          Concerto Software and Siebel Systems.  They will highlight
          how the packaged solution integrates customer interaction
          management with customer information to eliminate complexity
          and confusion in the contact center, while optimizing agent
          productivity with real-time data retrieval.  Lawrence and
          Venkataperumal will also outline the benefits of a
          pre-packaged CIM/CRM solution as compared to a "do it
          yourself" solution, such as rapid implementation and lower
          total cost of ownership.

WHEN:     Thursday, April 3, 2003
          11:00 a.m. - 1:00 p.m. EST

WHERE:    To register for this event, please visit:
          http://www.corporate-ir.net/ireye/ir_site.zhtml?ticker=
          29514&script=1010&item_id=723088 (Due to the length of this
          URL, it may be necessary to copy and paste this hyperlink
          into your Internet browser's URL address field.)

WHY:      The current economic environment demands that contact
          centers eliminate the IT mess, enable continued innovation
          and lower total cost of ownership, all while deriving more
          value from customers.  An integrated CIM/CRM solution, in
          combination with the proper customer service strategy, can
          help contact centers develop loyalty and maintain and grow
          profitable customer relationships over time. This Webinar
          will explain how the Contact Center FastStart solution
          reduces the hassle and cost associated with traditional
          contact center implementation and allows users to leverage
          customer data to deliver better service, in order to outpace
          the competition while meeting budgetary concerns.

About Concerto Software(TM)

Concerto Software provides contact center solutions that help companies more effectively manage customer interactions via voice, fax, email and the Web. More than 1,200 companies worldwide - including banks, service bureaus, telecommunications firms, utilities and retailers - use Concerto Software solutions to improve communication with customers, reduce operating costs and deliver superior customer service. Concerto Software is headquartered in Westford, Mass., with operations across North America, Europe and Asia. For more information, visit www.concerto.com.