Business Services Industry
Wells Fargo Adds Hundreds of Major Billers to Its Industry Leading Online Bill Pay Service, Providing One-Stop Access and E-Mail Alerts
Business Wire, April 29, 2003
Business Editors
SAN FRANCISCO--(BUSINESS WIRE)--April 29, 2003
With Bill Presentment Poised to Take Off, Consumers Can Now Both
Review and Pay Their Bills at Gomez's #1 Ranked Internet Bank
Site, www.wellsfargo.com
Wells Fargo & Company (NYSE:WFC) today announced that it has added hundreds of new companies to its roster of billers, providing customers with the flexibility and convenience to view and pay electronic bills (eBills) from multiple billers -- in one secure place with one user name and password. Customers can go to one site to view and pay bills from a number of different billers at the same time -- whether it's the utility company, a department store or even the babysitter. Wells Fargo's online bill presentment and payment services stand out because of the comprehensive features designed to make paying bills a breeze.
Wellsfargo.com's unique capabilities include:
-- E-mail alerts to notify users when a bill arrives, when a
payment was sent, and if no payment is scheduled yet. No other
financial institution does all three.
-- Payments categorization and customized reporting to better
organize finances.
-- The ability to pay bills from multiple checking accounts.
-- A double guarantee:
-- 100 percent online security guarantee for all your online
transactions.
-- a bill payment guarantee that protects you against late
fees.
-- An unparalleled Web collaboration tool that lets users speak
to a customer service agent if they have a question about
viewing and paying bills online, while sharing a real-time
online banking session.
To help consumers boost their comfort level and proficiency with online bill presentment and payment, Wells Fargo is launching a national public education campaign with programs and initiatives that will:
-- Answer commonly asked questions about bill presentment and
payment. Terry Savage, an online bill pay advocate, will be
available to answer questions about receiving and paying bills
online on a chat on www.wellsfargo.com/per on April 30th from
12:30 to 1:30 PDT. Terry will share her Spring-cleaning tips
for managing household expenditures.
-- Provide hands-on help -- both at Wells Fargo stores and aboard
a mobile, state-of-the art training bus -- that will make it
easy for consumers to sign up and enjoy the benefits of this
cutting-edge money management tool.
-- Demonstrate the time-saving benefits and organizational
freedom that paying bills online provides.
"Getting in control of your personal finances is the first step in achieving financial success," said Terry Savage, best-selling author of three books, including "The Savage Truth on Money," and the syndicated personal finance columnist for the Chicago Sun-Times. "Viewing and paying your bills online gives you that power."
According to Jupiter Communications:
-- Paying bills online is the fastest growing application on the
Internet, and research shows that online bill presentment is
poised to follow the same accelerated growth path.
-- Jupiter forecasts that by 2006, more than half of all
households will view and pay at least one bill online, as
compared to 12 percent of households that did so in 2001.
-- Online bill payment also represents significant timesavings.
The average American household spends between 2 to 4 hours
every month paying bills. Switching to an online bill payment
service can decrease bill management time by 60 percent.
"Managing your finances online is an excellent way to gain greater control over your expenditures," said Avid Modjtabai, executive vice president and head of Wells Fargo's Internet Services Group. "Receiving and paying your bills online will not only free up hours of time each month, it will also allow you to track, organize and record your expenditures. You can even set up a simple e-mail alert to remind you when your payment is due."
Wells Fargo just received the nation's #1 ranking of Internet banks by Gomez, the premiere Internet quality measurement firm. Wells Fargo's industry leading bill pay and presentment service and unique chat/collaboration were critical factors in the top ranking. The Gomez ranking also reviewed overall products, pricing, customer experience, customer service and technology. In addition, just last month Wells Fargo was ranked the #2 e-commerce innovator -- above all other banks -- by Institutional Investor (March 2003). And Bank Monitor awarded Wells Fargo's online Bill Pay its top "Gold" ranking (2003), one of the Internet Services most coveted honors.
CheckFree (Nasdaq:CKFR) is a major provider of e-bills and EBPP services to Wells Fargo along with other partners including Metavante and MasterCard RPPS.
Customers can enroll in online bill pay services on Wells Fargo's Web site at www.wellsfargo.com. As a trusted provider of online bill pay, Wells Fargo's bill pay service is one of the largest services in the United States, with more than 1.2 million bill payment and presentment customers. Wells Fargo's 2002 bill pay enrollments are 41 percent higher than in 2001. In addition, customers can also gain immediate access to the Web site at an Online Station in a Wells Fargo branch. There are 350 Online Stations in California, and 400 overall.
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