Siebel Systems Earns Leader Quadrant Position in Partner Relationship Management Magic Quadrant

Business Wire, April 7, 2003

Business Editors/High-Tech Writers

SAN MATEO, Calif.--(BUSINESS WIRE)--April 7, 2003

Siebel Systems Remains Sole Leader Quadrant Vendor in

PRM Magic Quadrant for the Second Consecutive Year

Siebel Systems, Inc. (Nasdaq:SEBL) today announced that it has again been positioned in the Leader quadrant in Gartner's Partner Relationship Management (PRM) 2003 Magic Quadrant Report.(1) The report, published by Gartner, Inc., a premier research and advisory firm, evaluated 15 vendors ranging from point solutions to CRM suite vendors and lists Siebel Systems as the only vendor in the Leader quadrant.

Gartner reports that "to date, PRM applications have helped enterprises better manage partner relationships and have improved the efficiency and effectiveness of marketing and sales to partners, as well as servicing of partners."(2) Companies are increasingly leveraging partners as a primary vehicle to drive revenue. Yet most organizations lack the systems and processes for collaborative selling, service, and marketing. After nearly ten years serving thousands of direct and indirect selling organizations, Siebel Systems has developed a solid understanding of the best practices for partner management and provides the market-leading global Web-based partner management system focused on automating and streamlining business processes between brand owners and their partners.

"This is the second consecutive PRM Quadrant Report in which Siebel Systems has earned a Leader quadrant placement, and we are extremely proud that following this latest evaluation, Siebel Systems' position in terms of ability to execute and completeness of vision has further improved," said Jeffrey Scheel, Vice President and General Manager, Siebel CRM Products, Siebel Systems. "Siebel Systems is able to provide unparalleled value to our customers through industry-specific PRM applications, comprehensive business process support, and proven scalability with large customer deployments."

Driving Partner and Reseller Performance with Siebel PRM

More than 450 global customers have standardized on Siebel PRM to manage their partner ecosystems, including 3Com Corporation; Acros Whirlpool; Allianz Life Insurance Co. Ltd.; BIC Graphics Europe S.A.; BlueCross and BlueShield of Louisiana; Bridgestone Firestone Europe S.A.; BT; Cable & Wireless Plc; Case Corporation; Deutsche Telekom AG; Edwards Manufacturing Ltd.; First Service Networks; Fujitsu Siemens Computers GmbH; Gas Natural Informatica, S.A.; Hewlett-Packard Company; Hydro-Quebec, Inc.; Itron, Inc.; Leeds City Council; Legend Computer Systems Ltd.; London Borough of Tower Hamlets; Nationale-Nederlanden Schadeverzekering NV; Renault S.A.; Sonofon A/S; Sun Microsystems, Inc.; Telecom Italia SpA; Telenor A/S; Vector Limited; and Vision Solutions, Inc.

Siebel PRM customer Acros Whirlpool manufactures, markets, and provides services for prestigious branded goods. Acros Whirlpool is dedicated to ensuring each and every customer and business partner -- in Mexico, Central America, and South America -- receives a rewarding service experience at every step.

"By providing a unified view of partner information and automating the business processes between the company and its partners, the Siebel solution is improving customer satisfaction, enhancing our ability to sell products and services, and reducing the cost of serving customers," said Felipe De la Cruz, Project Leader, Acros Whirlpool.

Gartner PRM Magic Quadrant Examines Technology's Role in the

Evolution of the Sales Channel

Gartner's Magic Quadrant positions vendors in a particular market segment based on their vision and ability to execute that vision. PRM Magic Quadrant Leaders must offer both comprehensive CRM and PRM functionality, strong scalability and globalization capabilities, and a high degree of business process support. As part of the rigorous PRM Magic Quadrant evaluation, Siebel Systems provided more than 30 customer references representing large, scalable deployments in verticals ranging from finance, automotive, consumer goods, energy, communications, media, high technology, and government.

The complete Gartner PRM Management 2003 Magic Quadrant can be found at www.siebel.com/gartner/prm

About Siebel Systems

Siebel Systems, Inc. is a leading provider of eBusiness applications software, enabling corporations to sell to, market to, and serve customers across multiple channels and lines of business. With more than 3,500 customers worldwide, Siebel Systems provides organizations with a proven set of industry-specific best practices, CRM applications, and business processes, empowering them to consistently deliver superior customer experiences and establish more profitable customer relationships. Siebel Systems' sales and service facilities are located in more than 28 countries.

(1) Partner Relationship Management: 2003 Magic Quadrant, R. DeSisto

and C. Marcus, 11 February 2003. (2) Partner Relationship Management: 2003 Magic Quadrant, R. DeSisto

and C. Marcus, 11 February 2003, Page 1.