Mediplan Health Achieves Outstanding Patient Care with Staffware Business Process Management; Staffware Process Suite Eases Use for Doctors, Customers

Business Wire, Feb 11, 2003

Business Editors & Health/Medical/High-Tech Writers

NEW YORK--(BUSINESS WIRE)--Feb. 11, 2003

Staffware, a global leader in business process management (BPM) software, today announced that the Staffware Process Suite(TM) is being used to facilitate the online fulfilment and customer care process for Mediplan Health(TM), Canada's largest international mail order pharmacy. With Staffware's technology, Mediplan is able to streamline operational processes involved in the execution of online prescription orders, from order origination and secure physician approvals to patient care and service. Mediplan is using the Staffware Process Suite to realize its "service without boundaries" business philosophy.

"Mediplan's primary goal is to deliver easily accessible quality care to all patients and we needed a proven business process technology that could help us achieve this goal," said Carl Strempler, Director of IT at Mediplan. "Staffware was our clear choice based on several factors, including technical stability, the completeness of their product offering, the competency of their staff, thin client capability, as well as cost and time to market. We were also very impressed with the attention we received from Staffware's sales staff, which is what we promise our own customers."

The Staffware Process Suite allows companies to build an enterprise-wide infrastructure based on their unique processes and approach to conducting business. Mediplan's case focuses on cost-effective online fulfillment of prescription medications, while providing a quick, secure and personalized patient experience. Staffware's BPM software allows Mediplan to systematically bridge customers, employees, pharmacists and physicians with systems through a business process-oriented computing framework. This transforms and streamlines both internal and external processes and tasks, resulting in core processes that encompass all parties.

"Our implementation of Staffware's technology consists of meeting various customer demands and digitalizing all prescriptions for easier access," said Strempler. "The benefits we expect to see include the ability to handle a sharp increase in volume, a decrease in administrative tasks, direct and digitalized access to prescriptions -- which will leverage doctor participation by making it easier for them to use -- and an overall shortened processing time."

"Mediplan's dedication to ensuring quality and affordable health care for all is an admirable one," said Kuljit Bawa, CEO of North America at Staffware. "Staffware is pleased to be in the position to help meet these needs and increase Mediplan's reach into their markets. We look forward to a long and beneficial relationship."

About Mediplan Health

Mediplan Health is the largest mail-order pharmacy in Canada, the longest serving and the most trusted. We offer prescription medications for sale internationally. Our mission statement is that wherever you are in the world, we believe that you have a right to quality medication, a voice, respect, confidentiality and access to the medication you need at a fair price. We are dedicated to providing excellent patient care to our customers because they are of the utmost importance to us.

Mediplan Health has been in operation for over two years. Our business is located in Minnedosa, Manitoba. Currently, we have approximately 230 staff. Our cliental base is well over 100,000. We at Mediplan Health pride ourselves on answering calls promptly and minimizing wait times. We feature a full staff of licensed, professional pharmacists and certified technicians ready to help patients with their pharmaceutical requirements at all times. We offer our patients only high-quality prescription medications produced under the strict guidelines of the Health Protection Branch of Canada.

It is our vision to combine people and technology in order to ensure that patients from all over the globe are receiving the highest standard of care.

About Staffware Plc

Staffware is the leading Business Process Management specialist and has over 2 million licensed users in 5,000 customer organizations within the Banking, Insurance, Telecommunications, Utilities, General Commercial, Manufacturing, and Government sectors. Staffware is headquartered in the UK, has offices in 16 countries and employs approximately 350 people. The company is profitable, debt-free, listed on the London Stock Exchange and is the leading global vendor focused exclusively on providing BPM solutions.

Staffware's BPM expertise has evolved over 15 years of automating and managing processes, so the interaction of people and processes has remained central to its philosophy. Unlike the majority of its competitors, it has a deep understanding and unique insight of the complex people-to-people, people-to-application, and application-to-application interactions that make up business processes.

The Staffware Process Suite provides a complete set of tools to create, transform, and streamline the internal and external processes and tasks of an organization. Staffware enables the creation of an Independent Process Layer that separates process from the underlying IT/data environment, facilitating the rapid development and change to an organization's process. The Staffware Process Suite is an open and standards-based solution that ensures seamless integration and full interoperability with existing IT infrastructures and applications.