Industry Expert, Meg Frantz To Speak On Enhancing the Work Environment with Customer Centric Knowledge Management at HDI 2003

Business Wire, Feb 18, 2003

Business Editors/High-Tech Writers

HDI 2003

DALLAS--(BUSINESS WIRE)--Feb. 18, 2003

HDI 2003 to Take Place March 17th - 20th, 2003 in Las Vegas

CompuCom Systems, Inc. (Nasdaq:CMPC), a provider of IT outsourcing, technology procurement and systems integration services, announced today that Meg Frantz, Vice President Help Desk, will be a featured speaker at the Help Desk Institute Annual Conference and Expo - HDI 2003 Come Together, the world's leading event for the customer service, help desk and technical support industry, which will be held March 17th - 20th 2003, at the Venetian in Las Vegas.

Meg Frantz will be speaking Wednesday, March 19, 2003 from 3:30 to 4:45pm and her presentation is entitled Enhancing the Work Environment with Customer Centric Knowledge Management. Learn how new technologies and processes are driving customer-focused knowledge management practices. This presentation features a case study on how CompuCom configured its customer-centric Knowledge Management system -- from selection, installation and deployment to training, support and quality control.

This event will offer a comprehensive conference program focusing on today's critical issues, while providing a vision of the future of the service and support industry. The expo hall will feature the latest tools, technologies and services from more than 70 exhibitors. Attendees will get an inside look at leading internal and external customer support centers.

Keynote presentations, more than 80 breakout sessions and case studies presented by industry leaders, facilitated roundtable discussions and numerous networking activities will round out the program. In addition, the prestigious HDI Team Excellence Award winners will be announced at the conference.

For more information about HDI 2003, visit www.thinkhdi.com/hdi2003.> About CompuCom Systems, Inc.

CompuCom Systems, Inc. (Nasdaq:CMPC), headquartered in Dallas, is a leading provider of IT outsourcing, technology procurement and systems integration services. CompuCom's clients include Fortune 1000 enterprises, vertical industry leaders, major technology equipment providers, leading edge systems integrators and wireless technology providers. CompuCom leverages people, process and technology to offer best-in-class solutions that enable, optimize and operate the digital technology infrastructure. CompuCom is accessible via the Internet at www.compucom.com.

About Help Desk Institute

Founded in 1989, HDI is the world's largest membership association for help desk and support center professionals. HDI leads and promotes help desk and customer support professionals by empowering its members through access to timely and valuable industry information, encouraging member collaboration, and establishing open standard, globally recognized certification and training programs. HDI is member-focused and remains vendor-neutral in its efforts to facilitate open, independent networking and information sharing within the HDI association network. HDI has over 7,500 members worldwide and more than 50 active U.S. chapters. 90% of the Fortune 500 are members of HDI. For more information, visit www.thinkhdi.com.