Staffware Addresses Complex Order Management with OSS Process Framework

Business Wire, Feb 24, 2003

Business Editors

NEW YORK--(BUSINESS WIRE)--Feb. 24, 2003

Tier 1 Service Providers Gain from an Expanded Process Centric

Infrastructure

Staffware, a market leader in business process management (BPM), today announces version 2.0 of the OSS Process Framework.

Staffware broadens the Framework to meet the emerging 3G and Broadband markets, with the associated need to manage relationships across a network of content providers. In addition, the hierarchical process architecture is supplemented with XML, Web Services and Rules Engine technology to provide a more comprehensive solution for the management of orders within a major operator.

Keith Willetts, Chairman of the TeleManagement Forum, comments: "Operators are increasingly under pressure to dramatically improve their operating costs, lead times and business flexibility. This is particularly true of their order management processes. A guiding principle behind TMF's New Generation OSS framework, now being adopted by many operators, is to dramatically improve business responsiveness by separating processes and data. Sophisticated Business Process Management technology offers a powerful approach to achieving that goal."

Already the Framework has generated significant interest through providing a platform for Complex Order Management, a topic of great interest across the service provider community as they position to meet the imminent demands of 3G mobile, broadband and content provisioning. The foundation of the Framework, the Staffware iProcess Engine, is the most scalable and functionally rich BPM product in the market, supporting challenging environments at providers such as BT and Singtel Optus.

"Staffware continues to be committed to the advancement of Telecommunications infrastructure needed to support emerging standards and service level demands," said Kuljit Bawa, CEO Americas at Staffware. "Our Process Centric Infrastructure is suited to meet the needs of Complex Order Management and other process-based applications that lack the support by current legacy based frameworks used by service providers. As demands for better services increase, Staffware is poised to provide critical Business Process Management solutions vital to making a difference."

In response to numerous requirements from service providers across the world, the new Framework extends both the library of ready-to-deploy business process definitions and the capabilities of the associated product and service meta-model. The architecture of the Framework supports a hierarchy of inter-communicating process components. The exact structure of the process flow only needs to be determined at run-time (typically when the customer contacts the organization), when the appropriate process components for this particular service request are joined together to precisely manage the needs of this customer. The Framework seamlessly knits together the front and back office systems with complete flexibility for each individual customer demand.

About Staffware Plc

With over 1.5 million licensed users globally, Staffware has built an unrivalled reputation on the strength of its products and on its commitment to its customers. Staffware employs around 350 people worldwide with offices in 16 countries, supported by a global network of partners, covering all major business centers of the world. Staffware has grown organically, ten-fold in the last 6 years.

Staffware is the founder and global leader of Business Process Management and has delivered world class technology and solutions for more than 15 years to over 5,000 customers in the general commercial, insurance, banking, telecommunications, utilities and government sectors. Staffware customers have achieved substantial cost-savings and operational efficiencies through the rapid implementation of Staffware based applications that have been designed to their exact requirements.

Staffware's award winning Process Suite provides a complete set of tools to transform and streamline internal processes and tasks of an organization. Available on a wide range of technology platforms with unrivalled interoperability, Staffware technology also facilitates the effective integration and automation of an organization's internal operations with those of it's trading partners, customers, suppliers and intermediaries. The Staffware Process Suite provides market leading BPM and CRM technologies as a foundation for improvements in organizational productivity; adherence to statutory, industry and management regulations; increased levels of customer service and greater competitive advantage.

In a recent test carried out on the iProcess Engine component of the Staffware Process Suite, Doculabs Inc. independently verified its performance capabilities in terms of massive volume transaction throughput, very large user populations supported and embedded resilience, declaring that the Staffware Process Suite has defined new standards for people-to-people; systems-to-systems and people-to-systems BPM.