PricewaterhouseCoopers and Salesforce.com Form Strategic Alliance to Help Companies Achieve Rapid Gains in Managing Customer Information

Business Wire, Feb 28, 2003

Business Editors/High-Tech Writers

SAN FRANCISCO--(BUSINESS WIRE)--Feb. 28, 2003

PwC Has Trained and Certified a Team of Salesforce.com

Technology Experts to Implement Customers in 30 Days or

Less Using Best Practices and Processes

Salesforce.com(R), a market leader in online customer relationship management (CRM), and PricewaterhouseCoopers, the world's largest professional services organization today announced a strategic alliance designed to integrate their combined CRM technology and expertise.

As part of its Customer Value Improvement Program, PricewaterhouseCoopers has trained and certified a team of salesforce.com technology experts who work closely with salesforce.com's CRM process and best practices consultants to help clients increase sales, improve customer profitability, retention and service, and expand their customer base.

"Salesforce.com's technology platform has strong enterprise capabilities and its application utility model focuses on business improvement rather than IT infrastructure," said Paul Gulbin, a director at PricewaterhouseCoopers. "We can implement salesforce.com in 30 days or less, including work on process performance. The value proposition of salesforce.com complements ours perfectly -- we are going to market with a practical offering that delivers measurable ROI in a specific timeframe."

"PricewaterhouseCoopers understands the dynamics and goals of companies who need to manage customer growth and profitability," said Marc Benioff, chairman and CEO of salesforce.com. "By working together, we can ensure that middle market organizations have the best shot at CRM success by combining market expertise with the best technology."

PricewaterhouseCoopers' Customer Value Improvement Programs offers middle market clients an end-to-end CRM package that encompasses diagnosis, market management strategy, customer retention and expansion advice, and integrated CRM technology, process and implementation services. Certain of these services may only be provided to non-audit clients of PricewaterhouseCoopers to comply with relevant regulatory requirements.

About salesforce.com

Salesforce.com builds and delivers customer relationship management (CRM) applications as scalable online services. The salesforce.com product suite -- Team Edition, Professional Edition, Enterprise Edition, Wireless Edition and Offline Edition -- gives companies of all sizes a complete 360-degree view of the customer. The company's award-winning CRM solutions provide integrated online sales force automation, customer service and support management, and marketing automation applications to help companies meet the complex challenges of global customer communication. Salesforce.com has received considerable recognition in the industry, including Editors' Choice and two Five-Star ratings from PC Magazine, two Deploy Awards from InfoWorld, Red Herring 100, Upside Hot 100, Investor's Choice Award from Enterprise Outlook, Editors' Choice from TMCLabs, Top 10 CRM Implementation from Aberdeen Group, and InfoWorld's 2001 CRM Technology of the Year. Founded in 1999, salesforce.com is headquartered in San Francisco, with offices in Europe and Asia.

About PricewaterhouseCoopers

PricewaterhouseCoopers (www.pwcglobal.com) is the world's largest professional services organization. Drawing on the knowledge and skills of more than 125,000 people in 142 countries, we build relationships by providing services based on quality and integrity.

("PricewaterhouseCoopers" refers to the network of member firms of PricewaterhouseCoopers International Limited, each of which is a separate and independent legal entity.)

Note to Editors: Salesforce.com is a registered trademark of salesforce.com, Inc., San Francisco, California. Other names used may be trademarks of their respective owners.