ServicePower and Blumberg Associates Announce Optimization Impact Study Program; Customers Can Now Objectively Measure Predicted Improvements in Service Performance

Business Wire, Jan 15, 2003

Business Editors/High-Tech Writers

ANNAPOLIS, Md. & FORT WASHINGTON, Penn.--(BUSINESS WIRE)--Jan. 15, 2003

ServicePower (LSE: SVR), a global developer and supplier of workforce optimization software for the Customer Relationship Management (CRM) market, and Blumberg Associates, Inc. (BAI), a services industry management consulting firm, today announced the availability of a consulting program tailored for managers and executives who want to assess their company's field service performance. The program, jointly developed by ServicePower and BAI, is designed to objectively measure the impact that service optimization technology will have on a company's service performance.

The Optimization Impact Study Program is ideal for service executives who want to evaluate their organization's field service performance against industry benchmarks. In addition, by creating a simulation of a company's service business based on real-world data, the program allows participants to measure the gains in productivity and customer service delivered by optimization software. In essence, the program provides managers and executives with the key business knowledge, tools, and analysis to assist their organizations in making intelligent decisions related to embracing and deploying optimization technology.

Program deliverables include:

-- A comprehensive BAI report entitled "S-Business Optimization: Achieving Success in Field Service."

-- Benchmark evaluation of current levels of field service productivity and efficiency.

-- Briefing and workshop covering performance metrics, best practices, and the state of the art.

-- Optional simulation analysis utilizing each company's own data to model the impact that optimization technology will have on productivity, customer service, and management control.

-- Recommendations for improvement.

Individuals interested in learning more about the objectives, benefits, and deliverables of this new program should contact Martha Houston at (215) 643-9060, ext. 23, or by e-mail at marthah@dfba.com. Inquiring parties will receive a copy of a white paper describing the business modeling process and be able to schedule a free half-hour conference call with one of the principals of BAI to discuss the program in detail.

About Blumberg Associates

Established in 1969, Blumberg Associates, Inc. (BAI) of Fort Washington, PA is a management consulting firm and pioneer in helping companies develop service as a strategic profit center. Their staff of consultants creates effective strategies to manage, control, and deliver service. Through their experience in the service industry, they are in a unique position to identify critical industry trends and position their clients strategically to meet new challenges or existing opportunities. They have played a major role in the development of the third- and fourth-party maintenance markets. For more information about BAI, visit www.dfba.com.

About ServicePower

ServicePower (LSE: SVR) markets and supports SERVICEPower, a world-class system for optimizing the scheduling of field technicians, throughout the US, Canada, and Europe. With licenses sold covering over 28,000 service technicians, SERVICEPower is the most widely used artificial intelligence based field service scheduling application in the world. SERVICEPower software intelligently offers time-banded appointments and ensures adherence to service level agreements by automatically optimizing field service resources. ServicePower's customer base includes innovative, world leading companies such as Accenture, Avaya Communication, BskyB, Ecolab, and Sun Microsystems. They selected ServicePower because its artificial intelligence based field service scheduling capability provides better quality schedules, customer service, and management control than competing technologies. For more information, visit the Web site at http://www.servicepower.com.

Note to Editors: ServicePower refers to the company and SERVICEPower refers to the product.