Miller Heiman Extends Sales Training Programs to Corporate and Reseller Education Market through Agreement with Ingram Micro

Business Wire, Jan 16, 2003

Business Editors

RENO, Nev.--(BUSINESS WIRE)--January 15, 2003

Miller Heiman, a global leader in building exceptional sales organizations, announced today that it has signed an agreement with Ingram Micro Inc. (NYSE:IM) to provide Miller Heiman's web-based and public session sales training programs as part of the Ingram Micro Partner Education initiative in North America. The initiative will help Ingram Micro customers sell technology-training solutions more effectively to their end user customers. Ingram Micro is the largest global wholesale provider of technology products and supply chain management services.

The Miller Heiman portfolio of training programs focus on developing the core attributes of highly effective sales organizations, including opportunity identification, opportunity management, and relationship management. The company conducts over 200 public training workshops each year, which are available to all sales professionals who want to increase the effectiveness of their sales efforts.

"The availability of Miller Heiman's public training workshops in multiple cities across the country provides an excellent opportunity for sales professionals to quickly learn a highly effective process used by leading organizations throughout the world," said Jason Buma, vice president of sales and operations, Miller Heiman. "We're excited to extend the Miller Heiman sales process to Ingram Micro's solution providers."

"Ingram Micro is both an alumni and advocate of the Miller Heiman sales process," said Darren Laratonda, sales training director, Ingram Micro U.S. "The Miller Heiman sales process is consistently used throughout our organization as a highly effective method for improving the productivity of our sales efforts. We're pleased to extend Miller Heiman's public training workshops to our customers."

About Ingram Micro Inc.

As the world's leading wholesale provider of technology products and supply chain management services, Ingram Micro provides the best way to get technology from the people who make it to the people who use it. Visit www.ingrammicro.com/corp.> About Miller Heiman

Miller Heiman, Inc. is a global leader in building exceptional sales organizations. The company's team of world-class sales practitioners helps organizations dramatically improve sales productivity through consistent, field-ready processes, benchmarking tools, development programs, and process consulting.

Best known for its time-tested Strategic Selling(R) program, Miller Heiman provides solutions for introducing a consistent sales process throughout an organization, identifying the strengths and weaknesses inherent in every sales force, and ensuring the cultural indoctrination of training programs. The company recently introduced Negotiate Success(R), the first negotiations training program developed within the context of a comprehensive sales process.

With a prestigious client list including KLA-Tencor, BAX Global, Marriott Corporation, Dow Chemical, PricewaterhouseCoopers, Pepsi, and Wells Fargo, Miller Heiman understands the issues and challenges facing sales leaders in virtually every major industry, from manufacturing and consumer goods, to technology and finance.

Miller Heiman is headquartered in Reno, Nevada. For more information, visit www.millerheiman.com or call 1-877-552-1747.