Primus Knowledge Solutions Announces Free Live Web Seminar ``Knowledge Management for Help Desks''

Business Wire, Jan 28, 2003

Business Editors & Technology Writers

SEATTLE--(BUSINESS WIRE)--Jan. 28, 2003

Primus Knowledge Solutions (Nasdaq:PKSI) today announced a Web seminar titled, "Knowledge Management for Help Desks."

The Web conference will be held on Wednesday, January 29 at 9 a.m. Pacific Standard Time.

To register and learn more about this free Web seminar, go to: http://www.primus.com/events/webinars/.> The seminar will highlight how knowledge management requirements are defined for best-of-breed support organizations. Panel members from Primus, SAFECO's support organization, Remedy(R), a BMC Software company, and Denali Advanced Integration will discuss the evaluation process and how benefits are determined for help desk integrations of knowledge management software and call tracking systems.

-- Hear why knowledge management solutions are important for support organizations.

-- Learn about a Fit Gap Analysis used to evaluate knowledge management systems.

-- See a demo of a Primus and Remedy integration.

-- Ask questions of the panel members from Primus, SAFECO, Remedy and Denali Advanced Integration

For more than a decade, Primus(R) (Nasdaq:PKSI) has provided knowledge management software solutions that help companies define, meet, and exceed the productivity and quality goals of their contact centers, help desks, and Web self-service environments. Businesses around the world use Primus software to increase customer satisfaction, improve employee efficiency, and lower operating costs. Primus customers include such industry leaders as 3Com, Airbus, The Boeing Company, EMC, Enterasys, Ericsson, Inc., Fujitsu Limited, Inc., IBM, Motorola, Novell, T-Mobile, and VeriSign. For more information, visit www.primus.com.

Primus, Primus Knowledge Solutions, Primus Answer Engine, Primus eServer, Primus eSupport and Primus eServer iView are registered trademarks or service marks of Primus Knowledge Solutions, Inc. Other products and company names mentioned in this press release may be the trademarks of their respective owners.

Any statements, expectations and assumptions contained in this press release that do not describe historical facts, such as statements about the integration, performance, use, and deployment of Primus products and the anticipated results constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. There is no guarantee that these results will actually occur. Any forward-looking statements contained in this release are based on current expectations, are not guarantees of future performance, and are subject to a number of risks and uncertainties. Factors that could cause actual results to differ materially from current expectations include the following: difficulties encountered in the integration, deployment, or implementation of the Primus products and customer's systems; failure in the customer's widespread adoption and use of the Primus products; quality of the customer's database of solutions; fluctuations in customer demand; use of the Web as a delivery vehicle for customer support or eCRM solutions; risk resulting from new product introductions and customer acceptance of new products; rapid technological change; the risks associated with competition and the rapid consolidation of competitors; continued growth in the use of the Internet; the ability of Primus to manage its growth and integration efforts and the ability of Primus to compete successfully in the future, as well as other risks identified in Primus' Securities and Exchange Commission filings, including but not limited to those appearing under the caption "Factors Affecting our Future Operating Results" in Primus' Report on 10-K filed in March of 2002 and Primus' Reports on Form 10Q filed in May, August, and November of 2002. The extent of return on investment of Primus products is specific to our customer's experience.