eGain Awarded 2002 ``Product of the Year'' By Technology Marketing Corporation's Customer Inter@ction Solutions Magazine

Business Wire, Jan 7, 2003

Business Editors/Technology Writers

SUNNYVALE, Calif.--(BUSINESS WIRE)--Jan. 7, 2003

eGain Live Web(TM) Singled out for Its Technological Excellence and

Vision

eGain Communications Corporation (Nasdaq:EGAN), a leading provider of knowledge-powered customer service software and services for the Global 2000, today announced today that Technology Marketing Corporation (TMC(TM))'s Customer Inter@ction Solutions(R) magazine, named eGain Live Web as a Product of the Year winner for 2002. Customer Inter@ction Solutions(R) has been the premier publication in the CRM, call center and teleservices industries since 1982.

"eGain Live Web is a clear leader among solutions for real-time, web-based assisted customer service and support. We're proud to recognize eGain for its technology excellence with a Product of the Year Award for 2002," said Nadji Tehrani, Chairman of TMC and Founder of Customer Inter@ction Solutions(R).

"eGain Live Web is a proven solution used by world-class companies to fully leverage the web for providing real-time, assisted customer service and support for improved sales, reduced service costs and enhanced customer satisfaction," said Vikas Nehru, director of product management for eGain. "This award further validates the best-of-breed functionality and completeness of this solution."

eGain Live Web enables companies to provide online, real-time customer service via broad and deep capabilities for advanced chat, advanced proxy-based co-browsing, remote diagnostics/repair and online meetings. Furthermore, eGain Live Web integrates out-of-the-box with call center infrastructure via eGain's CTI Adapters, allowing enterprises to better optimize the use of blended agents and meet service levels across the phone and live web channels.

According to Customer Inter@ction Solutions(R) Group Editor-in-chief, Rich Tehrani, eGain Live Web was selected because it demonstrates true innovation which is the hallmark of Product of the Year winners.

"The Product of the Year award is meant not only to honor the outstanding teams who developed and manufactured the products on our winning list, but also to educate our readers on the vast array of offerings in this market. Choosing the winners was a difficult process, and the editorial team spent many hours studying the applications we received from vendors, as well as looking through materials we collected on our own over the past year."

A full list of Product of the Year winners will appear in the January issue of Customer Inter@ction Solutions(R) magazine.

About eGain

eGain (Nasdaq: EGAN) is a leading provider of software and services that enable knowledge-powered multi-channel customer service. Selected by 24 of the 50 largest global companies to transform their traditional call centers into knowledge-powered multi-channel contact centers, eGain solutions measurably improve operational efficiency and customer retention, delivering a significant ROI. eGain eService Enterprise, the company's software suite, also available as a hosted service, includes applications for knowledge management, web self-service, email management, and web collaboration, as well as certified integrations with existing call center infrastructure and business systems. Additionally, eGain offers a comprehensive set of professional services including business consulting, implementation services, 24x7 support, education, and training.

Headquartered in Sunnyvale, California, eGain has an operating presence in 18 countries and serves over 800 enterprise customers worldwide, including ABN AMRO, DaimlerChrysler, and Vodafone. To find out how eGain can help you leverage customer service for competitive advantage, please visit http://www.eGain.com or call the company's offices - United States: (888) 603-4246; London: 44 (0) 1753 464646; or Sydney: 612 9492 5400.

About TMC(TM)

Since its inception in 1972, Technology Marketing Corporation (TMC(R)) has produced industry-leading trade magazines and events focused on technology and communications. TMC(R) publishes Customer Inter@ction Solutions (TM) and Internet Telephony(R), and the online publications, TMCnet.com(R), Planet PDA(TM) Magazine, BiometriTech(TM) and Alternative Power(TM). TMC(R) produces BiometriTech(TM) Conference, INTERNET TELEPHONY(R) Conference & EXPO; Planet PDA(TM): The Enterprise PDA Event; and The Global Call Center Outsourcing Summit(TM). TMCnet(TM).com publishes more than 25 topical online newsletters. For more information about TMC(R), visit its Web site at www.tmcnet.com.

Trademarks: eGain, the eGain logo and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of their respective companies.

Cautionary Note Regarding Forward-looking Statements: All statements in this release that involve eGain's plans, forecasts, beliefs, projections, expectations, strategies and intentions are forward-looking statements within the meaning of the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements, which are based on information available to eGain at the time of this release, are not guarantees of future results; rather, they are subject to risks and uncertainties that may cause actual results to differ materially from those set forth in this release. These risks include, but are not limited to, the challenging economic environment; the uncertainty of demand for eGain products; the anticipated customer benefits from eGain products; increased competition and technological changes in the markets in which eGain competes; eGain's ability to manage its expenditures; and other risks detailed from time to time in the company's filings with the Securities and Exchange Commission, including the company's annual report on Form 10-K filed on September 28, 2002, and the company's quarterly reports on Form 10-Q. eGain assumes no obligation to update these forward-looking statements.