Concord Selected by Countrywide Financial Corporation for Proactive Infrastructure Management

Business Wire, March 13, 2003

Business Editors/High-Tech Writers

MARLBORO, Mass.--(BUSINESS WIRE)--March 13, 2003

Leading financial services provider replaces existing solution

with the eHealth(TM) Suite

Concord Communications (Nasdaq: CCRD) today announced that Countrywide Financial Corporation (NYSE: CFC), a diversified financial services provider, has replaced its existing IT infrastructure management solution with Concord's eHealth(TM) Suite.

With the strategic goal of maximizing Countrywide's IT investments, the company conducted a rigorous evaluation of available infrastructure management solutions and selected Concord's eHealth Suite to manage its expansive network including all data traffic generated throughout corporate and subsidiary divisions. Countrywide subsidiaries include Countrywide Home Loans, Inc., Full Spectrum Lending, Inc. and LandSafe, Inc., as well as other diversified businesses in the Countrywide family of companies.

"Since implementing Concord's eHealth Suite, we've been able to elevate our IT team to a more strategic position in the organization. This is due, in part, to the eHealth Suite's ability to proactively manage and monitor our expansive infrastructure, while alleviating a majority of the tactical components associated with infrastructure management," said Roger Campagnoni, vice president, enterprise network management services, Countrywide Financial Corporation. "Most importantly, these benefits could not be fully derived prior to our implementation of the eHealth Suite. The IT staff has seen a significant decrease in the day-to-day 'firefighting activities' such as responding to redundant false alarms, allowing them to focus on more strategic initiatives."

A true technology pioneer, Countrywide began investing in technology in the early 1970s as a significant part of its corporate strategy to maximize operational efficiency while optimizing customer service.

"Concord has long been a leader in the financial services industry as evidenced by our growing customer based that is realizing ROI on their IT infrastructure investments. Our success at Countrywide is further evidence of the eHealth Suite's ability to allow business and IT managers to leverage their existing investments while positively contributing to a financial institution's bottom line," said Brian Burba, vice president, market and partner development, Concord. "Based on our success at Countrywide and our on-going relationship with the company's IT staff and management, we're confident the eHealth deployment will continue to grow and consistently deliver value."

About Countrywide Financial

Founded in 1969, Countrywide Financial Corporation is a member of the S&P 500, Forbes 500 and Fortune 500. Through its family of companies, Countrywide provides mortgage banking and diversified financial services in domestic and international markets. Mortgage banking businesses include loan production and servicing principally through Countrywide Home Loans, Inc., which originates, purchases, securitizes, sells, and services primarily prime-quality loans. Also included in Countrywide's Mortgage Banking segment is the LandSafe group of companies that provide loan closing services. Diversified financial services encompass insurance, capital markets, banking, and global, largely through the activities of Balboa Life and Casualty Group, whose companies are national providers of property, liability, and life insurance; Balboa Reinsurance, a captive mortgage reinsurance company; Countrywide Capital Markets, a mortgage-related investment banker; Treasury Bank, National Association, a banking entity offering customers CDs, money market accounts, and home loan products; and Global Home Loans, a European mortgage banking joint venture in which Countrywide holds a majority interest.

For more information about the Company, visit Countrywide's website at www.countrywide.com .

About Concord Communications

Concord Communications, Inc. (Nasdaq: CCRD) is a market leader in automating technology management of the Internet infrastructure. With its eHealth(TM) Suite of software products, Concord offers the only solution to combine real time information with historical context for integrated fault and performance management across systems, applications and networks. Only by successfully managing fault, performance and availability across all of these key areas can organizations truly ensure effective e-business. This end-to-end view provides the critical insights needed to power day-to-day business and e-commerce operations for some of today's most successful service providers and corporations worldwide. Concord is headquartered in Marlboro, Mass. For more information on Concord, call 1-800-851-8725 or visit Concord on the Web at www.concord.com.

Concord Communications, Inc., the Concord logo and eHealth are trademarks of Concord Communications, Inc. All other trademarks are the property of their respective owners.