Newgen Upgrades to NICE Quality-Assurance Recording Solution and Adds Total Recording for Dispute Resolution

Business Wire, March 17, 2003

Business Editors/High-Tech Writers

RA'ANANA, Israel--(BUSINESS WIRE)--March 17, 2003

Newgen sees operational efficiencies and improved agent

effectiveness with NICE quality monitoring application

NICE Systems (Nasdaq:NICE), a worldwide leader of multimedia recording solutions, applications and related professional services for business interaction management, today announced that Newgen Results, a customer management solutions provider for over 7,000 automotive dealerships nationwide, is upgrading its NICE quality-assurance solution to NiceUniverse(R), enabling both voice and screen capture to further improve its existing high levels of customer care.

Newgen is also replacing its existing recording solution with NICE's Total Recording system to enhance playback and review capabilities. The quality-assurance and recording systems are fully integrated, and enable Newgen to record both on-site and remote-based customer service representatives.

"We are dedicated to providing our clients with highly trained, professional representatives to improve customer satisfaction and strengthen brand loyalty," said Russ Kalchik, Newgen's senior vice president of operations. "After a comprehensive review, we standardized on the NICE solution and believe we are leveraging the best quality-assurance and recording technology available. We are pleased with the flexibility of the NICE product suite, which allows for seamless compatibility with our telephony system and the ability to record both in-house and remote users."

"Our operational efficiency improved after implementing the NICE solution," continued Kalchik. "Most importantly, we are able to improve agent effectiveness through targeted follow-up training."

"Newgen is a great example of our clients' satisfaction with the NICE suite of quality assurance solutions and its performance enhancement capabilities," said Jim Park, president of CEM for NICE. "Newgen's decision to upgrade and expand its NICE platform is a testament to our continued focus on our customers' requirements."

About Newgen

Newgen, a wholly owned subsidiary of TeleTech Holdings, Inc., is a leading provider of online solutions and B2B enterprise channel management services. Newgen combines marketing and customer retention with an in-depth knowledge of service department operations to deliver highly targeted and customized solutions to automotive dealers and manufacturers. Newgen houses vehicle data for 70 million consumers, sends out over 40 million letters and places 40 million telephone calls annually on behalf of over 7,000 auto dealerships nationwide. Newgen also maintains relationships with leading automotive manufacturers and dealers groups including Audi, BMW, Ford, General Motors, Hyundai, Infiniti, Jaguar, Kia, Mitsubishi, Nissan, Land Rover, Volkswagen, and Volvo. For more information, call 800-7NEWGEN or visit www.ngresults.com.

About NICE

NICE Systems (Nasdaq:NICE) headquartered in Ra'anana, Israel, is a worldwide leader of multimedia digital recording solutions, applications and related professional services for business interaction management. NICE products and solutions are used in contact centers, trading floors, air traffic control (ATC) sites, CCTV (closed circuit television) security installations and government markets. NICE's synergistic technology platform enables customers to capture, evaluate and analyze business interactions in order to improve business processes and gain competitive advantage. NICE's subsidiaries and local offices are based in the United States, Germany, United Kingdom, France and Hong Kong. The company operates in more than 100 countries through a network of partners and distributors. (NICE website: www.nice.com)

NICE's worldwide clients include: ABN Amro, Bank of England, Boston Communications, Compaq Computer Corporation, Deutsche Bank, Dresdner Bank, Emeraude Group, US Federal Aviation Administration, Hong Kong Airport, Japan Ministry of Transport, Los Angeles Police Department, MicroAge Teleservices, New York Police Department, NAV Canada, Nokia, SNT Group, Software Spectrum and Sydney Airport.

Trademark Note: 360degree View, Agent@home, Big Picture Technology, Executive Connect, Executive Insight(a), Experience Your Customer, Investigator, Lasting Loyalty, Listen Learn Lead, MEGACORDER, Mirra, My Universe, NICE, NiceAdvantage, NICE Analyzer, NiceCall, NiceCLS, NiceCMS, NICE Feedback, NiceFix, NiceGuard, NICE Learning, NICE Link, NiceLog, ScreenSense, NiceScreen, NiceSoft, NICE Storage Center, NiceTrack, NiceUniverse, NiceUniverse LIVE, NiceVision, NiceVision Harmony, NiceVision Mobile, NiceVision Pro, NiceVision Virtual, NiceWatch, Renaissance, Secure Your Vision, Tienna, Wordnet and other product names and services mentioned herein are trademarks and registered trademarks of NICE Systems Ltd. All other registered and unregistered trademarks are the property of their respective owners.

(a) In Australia only

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such statements are based on the current expectations of the management of NICE Systems Ltd. (the Company) only, and are subject to a number of risk factors and uncertainties, including but not limited to changes in technology and market requirements, decline in demand for the Company's products, inability to timely develop and introduce new technologies, products and applications, difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel, loss of market share, pressure on pricing resulting from competition, and inability to maintain certain marketing and distribution arrangements, which could cause the actual results or performance of the Company to differ materially from those described therein. We undertake no obligation to update these forward-looking statements. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission.