REMINDER/Courion to Highlight Strategies for Increasing Security at Annual Help Desk Institute Conference and Exposition

Business Wire, March 19, 2003

Business Editors/High-Tech Writers

REMINDER...for Wednesday (March 19)

HDI 2003

--(BUSINESS WIRE)

Identity Management Leader to Outline Trends, Methods for Delivering Improved Internal and External Support, March 19

WHO &     Courion, a leading provider of identity management
          solutions, will
WHAT:     present a special conference session at the HDI Annual
          Conference & Expo titled, "IT Security Issues Help Desks
          Need to Understand," led by Kurt Johnson, vice president of
          Business Development for Courion, and former vice president
          of META Group's Service Management Strategies.

DETAILS:  This informative session will outline recent trends in IT
          security processes and technology, and strategies to help IT
          departments, help desks and customer service departments
          deliver better internal and external support.  Johnson also
          will explore the following topics, highlighting what network
          enterprise managers and executives can do to heighten
          security without negatively impacting employee productivity
          or customer service:

            --  The role of individual employees in creating a secure
                computing environment

            --  The balance between tight security and a positive
                end-user experience

            --  The critical function of IT support in the overall
                security architecture

WHERE:    Help Desk Institute 2003 Annual Conference and Exposition
          The Venetian Hotel
          Las Vegas, NV

WHEN:     Wednesday, March 19, 2003
          9:45-11:00am