Financial Services Leaders Select LANDesk Software for Systems Management; Proven Technology Maximizes IT Investments and Keeps Systems Running in Transaction-Heavy Environments

Business Wire, March 19, 2003

Business Editors/High-Tech Writers

SALT LAKE CITY--(BUSINESS WIRE)--March 19, 2003

LANDesk Software, the leader in integrated desktop, server and device management software, provides the ideal solution for managing the rapidly changing IT environments of some of the world's leading financial institutions. The company has deployed its LANDesk(R) Management Suite (LDMS) and LANDesk(R) Instant Support Suite to financial services organizations including American General Financial, BankOne, Daiwa Securities, Mutual of America, PriceWaterhouseCoopers, Raymond James Financial, Tokyo Mitsubishi Bank, Sun Trust and other leading institutions.

Financial services CIO's and IT managers are faced with an increasing demand to keep their transaction-heavy information infrastructure up and running. LANDesk products enable financial service companies to take control of their IT environments, turning technology into a business profit enabler by reducing technology costs, increasing efficiency and increasing end-user productivity. For IT managers, LANDesk solutions help solve real IT issues with centralized control, regardless of complex, heterogeneous environments. LANDesk solutions provide one of the industry's fastest returns on investment--with an integrated suite delivering hardware and software inventory management, software distribution, remote problem resolution, OS deployment and migration as well as server and device management.

For example, LANDesk Management Suite helped Raymond James Financial nearly double their success rate for software distribution--which included more than 3,300 distributions in January of 2003. The company's staff expects to do a total of between 30,000 and 40,000 distributions by the end of this year.

"LANDesk provides a true systems management suite that enables our staff to control critical IT resources from a single console, a better solution than competing framework or point product solutions," said Gene Fredriksen, vice president of information security, Raymond James Financial, Inc. "With more than 2,200 locations worldwide, remote desktop management is essential to our employees' productivity."

In an independent study, analyst firm IDC estimated that the ROI payback for LANDesk solutions average 76.2 days, equating to an ROI of more than 1,000 percent over a three year period ("Validating the ROI Benefits of Integrated Desktop and Server Management" 2001).

"In financial services, IT systems are mission critical for everything from executing transactions to providing high quality customer service. When an organization's end user systems are not functioning properly, significant revenue can be lost and customer satisfaction destroyed," said Michael W. Hall, vice president of world wide marketing for LANDesk Software. "LANDesk's systems management solutions help keep many of the world's largest financial institutions up and running while helping maximize their IT investments. We have, and will continue, to accomplish this by providing proven, time tested technology that delivers measurable and meaningful ROI."

Built as an integrated suite from the ground up, LANDesk Management Suite (LDMS) provides a comprehensive set of tools to simplify and automate IT projects. LDMS enables business to automate lifecycle management of desktop and personal computing devices--from procurement to deployment, through maintenance and retirement. With LDMS, IT staff can schedule and distribute software applications and files automatically, take control of remote desktops to fix problems, maintain compliance with software licenses, capture the latest hardware and software inventory, and keep servers up and running.

When system problems arise, many financial service firms rely on the LANDesk Instant Support Suite to enable instantaneous support for users on a network--without deploying and maintaining client software--using a powerful suite of remote problem-resolution tools. The Instant Support Suite's firewall-friendly technology uses SSL-encrypted sessions that enable instant support anywhere, anytime over a WAN/LAN or the Internet. LANDesk's on-demand technology means there's no installation and maintenance of client software on remote PCs.

About LANDesk Software

LANDesk Software is the industry leading provider of integrated desktop, server and device management software. LANDesk Software enables thousands of organizations to easily deploy and use end-to-end desktop, server and device management solutions. LANDesk Software is headquartered in Salt Lake City, Utah, with offices located in the Americas, Europe, and Asia, and can be found on the Web at http://www.landesk.com/.> Copyright (C) 2003 LANDesk Software, Ltd. or its affiliated companies. All rights reserved. LANDesk is either a registered trademark or trademark of LANDesk Software, Ltd. or its affiliated companies in the United States and/or other countries.

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