EMEA Sales Applications Magic Quadrant Features Siebel Systems in the Leader Quadrant

Business Wire, March 26, 2003

Business Editors/High-Tech Writers

SAN MATEO, Calif.--(BUSINESS WIRE)--March 26, 2003

Siebel Systems Listed as Sole Leader Quadrant Vendor in EMEA

Sales Magic Quadrant for the Third Consecutive Year

Siebel Systems, Inc. (Nasdaq:SEBL), today announced that it has again been listed in the Leader quadrant in Gartner's EMEA Sales Applications Magic Quadrant 1H03 report.(1) Gartner evaluated and listed 18 CRM vendors based on their ability to deliver a broad range of fully integrated, multichannel sales applications that address the needs of organizations of all sizes across Europe, the Middle East and Africa (EMEA). Siebel Systems is the only vendor listed in the Leader quadrant for the third consecutive year, reflecting the company's depth of product functionality and heritage of proven CRM success in the sales organizations of the world's leading enterprises.

According to Gartner, "to be included in the EMEA Sales Applications Magic Quadrant, a vendor must have a clear understanding of the requirements of the various EMEA marketplaces and a proven ability to deliver in these geographies."(2) Siebel Systems' position as the sole Leader quadrant vendor in the Gartner Magic Quadrant confirms its standing as the vendor best able to provide proven sales solutions in the region. Siebel Systems considers its Leader quadrant position a direct result of the company's strong financial management in 2002, its volume of proven, large-scale implementations in multiple countries, and the breadth and depth of the company's third-party consultant alliances in the region.

Siebel Systems' Proven Sales Solutions Drive Leader Quadrant Position

To be included as a Leader in the EMEA Sales Applications Magic Quadrant, CRM vendors must provide multiple, successful global deployments with proven ROI; offer complete and industry-specific functionality for sales execution, operations, and analytics; and demonstrate compelling future vision. Specifically, vendors must generate at least $50 million revenue in EMEA; provide at least 40 regional customer references; offer more than a hundred trained, professional, service personnel; possess distribution and support capabilities across the region; and incorporate a Web-based architecture.(3)

"Siebel Systems' position as the sole Leader quadrant vendor in this EMEA Sales Applications Magic Quadrant is further proof of our ability to increase sales effectiveness for hundreds of customers across EMEA," said Phill Robinson, Vice President, European Marketing and Alliances, Siebel Systems. "Siebel Systems pioneered the concept of the multichannel CRM sales system and continues to set the sales applications standard. When companies need sales force efficiency and effectiveness, they turn to us."

Global Leaders Achieve Significant ROI with Siebel Multichannel Sales

In the course of participating in the 2003 EMEA Sales Magic Quadrant, Siebel Systems provided numerous EMEA Siebel Sales customer references across more than a dozen industries, demonstrating high levels of return on investment.

Deutsche Leasing is a German all-purpose leasing company. It has implemented Siebel Sales to manage every aspect of strategic account selling. The system provides a single source of customer information, the customer's history with Deutsche Leasing, and contract details. Siebel Sales has helped Deutsche Leasing record a 6.8 percent increase in annual sales volume, whereas competitors' sales have fallen by an average of 5 percent.

"Some of our strategic account sales teams are achieving a 100 percent increase in sales against their targets. Across the company, the average increase in sales volumes is 6.8 percent," said Friedel Jonker, CRM Project Manager, Deutsche Leasing.

Thousands of global leaders have standardized their sales operations on Siebel eBusiness Applications including Agilent Technologies, Inc.; Bally Gaming Systems; BMC Software; Bank of America; Bayer AG, Bellsouth Business Systems; Biogen; Boehringer Ingelheim International GmbH; British Telecom; Cable & Wireless UK; Caterpillar, Inc.; Country Financial; Cox Communications; Dow Chemical Company; Fujitsu Siemens Computers GmbH; Hewlett-Packard Company; Hoffman-La Roche AG; ING Ltd.; Itron, Inc.; Level 3 Communications; Novell, Inc.; Pitney Bowes, Inc.; Renault S.A; Reuters Ltd.; Roche Laboratories, Inc.; Telecom Italia SpA; and Telstra Corporation Limited.

The complete Gartner EMEA Sales Applications Magic Quadrant can be found at www.siebel.com/gartner/emeasales

About Siebel Systems

Siebel Systems, Inc. is a leading provider of eBusiness applications software, enabling corporations to sell to, market to, and serve customers across multiple channels and lines of business. With more than 3,500 customers worldwide, Siebel Systems provides organizations with a proven set of industry-specific best practices, CRM applications, and business processes, empowering them to consistently deliver superior customer experiences and establish more profitable customer relationships. Siebel Systems' sales and service facilities are located in more than 28 countries.