Business Services Industry
Song Takes to the Air; The World's Most Innovative Low-Fare Service Debuts Boston Service; First Flight Departs from Boston to West Palm Beach
Business Wire, May 17, 2003
Business Editors/Travel Writers
BOSTON--(BUSINESS WIRE)--May 17, 2003
Unique Amenities - Video on Demand, Live Satellite TV - Will Enrich
Travel Experience and Fit Customers' Individual and Changing Needs
Branded Food and Beverage Offerings Available for Purchase
Schedule to Expand to over 144 Daily Flights, Primarily between
Northeast and Key Florida Leisure Destinations
Song(TM), Delta Air Lines' new service developed to change customer expectations for high-quality, low-fare air travel, begins service from Boston on Saturday, May 17 with its maiden voyage from Logan International Airport to Palm Beach International Airport.
The inaugural flight departs Boston at 8:10 a.m. and is scheduled to arrive in West Palm Beach at 11:16 a.m. Additionally, the first flight from West Palm Beach departs at 12:10 p.m. and is scheduled to arrive in Boston at 3:11 p.m. Song will initially be scheduled for two daily roundtrip flights between Boston and West Palm Beach, and plans to add service from Boston to Tampa, Orlando, Ft. Lauderdale and Ft. Myers.
"A new era in air travel has taken off," said John Selvaggio, president of Song. "We are reintroducing fun, excitement and, most importantly, choice into the travel experience; we are very excited to be introducing service to Boston."
"With low fares, roomy leather seats and frequent non-stop flights to Florida, Logan passengers are getting the latest in airline service," said Massport CEO, Craig P. Coy. "The Boston market continues to attract premier customer service and innovation from the world's airlines and we are proud to welcome Song to Logan International Airport."
Song, which will provide direct non-stop service initially between cites in the Northeast United States and key Florida leisure destinations, plus Atlanta, Las Vegas and San Juan, will offer over 144 daily non-stop flights by October. Additionally, Song will service all three New York metro area airports - JFK, LaGuardia and Newark - the only low-fare service to do so.
Song will meet air travelers' individual and ever-changing needs through a variety of innovations, several of which are industry firsts. These include:
-- Regular updates to amenities and services based on customer
feedback. Customers have the ability to vote on products and
services via the Song Web site: www.flysong.com.
-- Web site to allow passengers to find low fares across a range
of dates. When searching for flights at flysong.com, customers
can instantly view additional low fares by selecting a wider
range of dates rather than starting the search process from
the beginning, for an experience that offers more information
and flexibility.
-- The most advanced in-flight entertainment technology available
(October 2003). Song is partnering with Matsushita Avionics
Systems and EchoStar Communications Corporation (NASDAQ:DISH)
and its DISH Network(TM) satellite TV service to provide a
complement of on-board amenities, which will include:
-- Personal video monitors at every seat with "touch screen"
technology and credit card "swipe" capability.
-- Live, all-digital satellite television programming from
DISH Network.
-- Digitally-streamed MP3 audio programming, which will allow
passengers to create a personal play list from an
extensive library of audio files.
-- Pay-per-view programming available on demand, which will
feature a wide-range of current offerings for all ages.
-- Multi-player interactive games that allow play between
passengers.
-- Interactive iXplor moving map program with zoom
capabilities and points of interest information.
-- Connecting gate information broadcast directly to personal
in-seat video monitors.
-- Expandable in-flight entertainment technology which will
facilitate the opportunity to integrate additional services in
the future such as in-flight shopping and on-line product
purchase capabilities.
-- Premium branded beverage and food choices available on-board
for purchase, including:
-- Stolichnaya Bloody Mary cocktails and Kahlua White
Russians
-- The "Song Sunrise," a cocktail created for Song containing
a blend of Stolichnaya Vodka and fresh cranberry and
orange juices and served in the first-ever in-flight
martini glasses
-- Pizzeria Uno pizzas
-- Cinnabon Breakfast Coffee Cakes
-- Lender's bagels
-- Yoplait and Stonyfield Farms organic yogurts
-- Fresh, seasonal organic fruit
-- Complimentary Coca Cola(TM) products, including Dasani water.
-- A simple unrestricted low-fare pricing structure with most
one-way fares expected to be no more than $299.* Song will
provide customers simple, user-friendly pricing options,
including 14-day, 7-day, 3-day, walk-up fares and sale fares.
Fares will not require a Saturday-night stay.
-- 33 inches of seat pitch, or more legroom, throughout the
entire aircraft. This is the most legroom available from any
low-fare service's fleet and more than most major carriers.
-- Frequent flyer benefits through the Delta SkyMiles(R) program
and other partner programs.
-- Simple, one-step connections with Delta's worldwide service,
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