AFSMI Announces Winners of International Service Quality Award; Reynolds & Reynolds and Sealed Air Corporation to Share Prestigious Award

Business Wire,  Nov 25, 2003  

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Business Editors/High-Tech Writers

FORT MYERS, Fla.--(BUSINESS WIRE)--Nov. 25, 2003

The Association for Services Management (AFSM) International announced the winners of its International Service Quality Award at the recent AFSMI S-Business Education Summit and Expo, held October 26-29 at the Reno Hilton Resort. This annual award, presented on behalf of AFSM International by ServicePartners, the research division of The Gasparovic Group, Inc., recognizes the company that receives the highest rating for service quality from their customers as measured in AFSMI's Annual Industry Study of Service Quality for S-Business.

For the first time, two companies, Reynolds & Reynolds and Sealed Air Corporation, tied with the highest rating and shared this year's award. Hector Ramos, vice president of customer service, accepted the award for Reynolds & Reynolds, and Paul Convertito, national service manager, accepted for Sealed Air Corporation. Reynolds & Reynolds is the leading provider of integrated solutions that help automotive retailers grow, manage change, and improve their profitability. Sealed Air Corporation is a leading global manufacturer of materials and systems for protective, presentation, and fresh-food packaging in the industrial, food, and consumer markets.

"The two companies receiving this award have demonstrated exceptional service to their customers as measured by AFSMI's annual study of service quality, which is based on first-hand evaluations by the customers themselves," said Walt Gasparovic, president and CEO of The Gasparovic Group who conducted the study. "Both companies are to be commended for their dedication to service, and I am confident they will serve as good models for any company trying to achieve service excellence in today's demanding marketplace," he concluded.

Companies interested in registering to be considered for next year's award may contact Ron Churchill at AFSMI (800 333-9786 x32) or register online at www.gasparovic.com. Next year's AFSMI S-Business Education Summit and Expo will be held October 3-6, 2004, at the Gaylord Opryland Hotel and Conference Center in Dallas, Texas. For more information on this event, please visit the AFSMI Web site at www.afsmi.org.

About AFSM International

The Association for Services Management (AFSM) International is a global, not-for-profit professional association dedicated to providing the educational programs and networking opportunities that enhance the success of executives, managers, professionals, and their companies involved in s-business. Founded in 1975, AFSM International's membership represents over 1,200 companies around the world in all sectors of business, education, and government. For more information about AFSM International, please visit www.afsmi.org.

About S-Business

S-business is the industry-standard term that AFSM International developed to classify those organizations, operations, and activities that are involved with providing customer service and support for technology-based products and solutions.

About The Gasparovic Group, Inc.

Based in a Chicago suburb, The Gasparovic Group was founded in 1989 to provide strategic business planning and consulting services to the technical services industry. The firm consists of industry-seasoned professionals who have worked in senior management positions throughout the industry and who share the knowledge base accumulated by the firm over 14 years of successful client engagements. The ServicePartners(R) division conducts on-going market research in the Sbusiness market and conducts the AFSM International Industry Study of Service Quality. The Gasparovic Group provides the experience, expertise, and tools necessary to build winning service strategies for its clients throughout the world. For more information, visit www.gasparovic.com.

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