TSANet Announces Keynote Speaker for Members Meeting; AFSM International CEO John Schoenewald to Address Alliance's Annual Event

Business Wire,  April 14, 2004  

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Business Editors/High-Tech Writers

OVERLAND PARK, Kan.--(BUSINESS WIRE)--April 14, 2004

TSANet (Technical Support Alliance Network), the industry's largest vendor-neutral support alliance, today announced that AFSM International (Association for Services Management International) CEO John Schoenewald will be a keynote speaker at its annual Members Meeting, which will be held at the Scottsdale Plaza Resort May 5-7. The title of his address will be "The (R)evolution in Service-Business: Looking for New Opportunities." It will examine how, after decades of fat margins, the erosion of profits started to hit the services industry in the late nineties and has continued to the present. It will also look at the major challenge faced by service business executives today: how to grow again. His talk will detail the "what and why in s-business" as well as future trends, challenges, and goals for growing service businesses.

"As CEO of AFSM International and a long-standing services industry veteran, John Schoenewald brings a wealth of background, understanding, and insight to share with our member representatives," said Dennis Smeltzer, TSANet executive director. "I'm confident that his extensive industry knowledge will provide attendees with insights they can apply in real-world situations long after our annual Members Meeting has concluded," he added.

About AFSM International

Founded in 1975, AFSM International (Association for Services Management International) is a global, not-for-profit, professional association of customer services and support executives and managers committed to s-business excellence. AFSM International is the acknowledged leader in providing the knowledge, fellowship, and career connections that further the personal and professional development of executives, managers, and individuals involved in s-business. For more information or to join AFSM International, visit www.afsmi.org.

About S-Business

S-business is the industry standard term AFSM International developed to describe all of the activities, organizations, and individuals involved with providing customer services and support for technology-based products and solutions.

About TSANet

Founded in 1993, TSANet (Technical Support Alliance Network) is a worldwide, multivendor alliance that offers an industry-wide forum to facilitate servicing multivendor customers while providing an infrastructure for more efficient multivendor problem solving. Membership consists of more than one hundred software and hardware companies, including industry giants such as EMC, HP, IBM, Microsoft, Novell, Sun Microsystems, Unisys, and VERITAS. TSANet can be reached at (913) 345-9311 or at www.tsanet.org.

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