STI Knowledge Partners with CCN Corporation to Launch New IT Infrastructure Library - ITIL - Educational Offering

Business Wire,  April 27, 2004  

Tags: ITIL, Zavata Inc.

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Business Editors

ATLANTA--(BUSINESS WIRE)--April 27, 2004

ITIL Best Practices Result in Higher IT Satisfaction and Lower

Overall IT Costs

STI Knowledge, a leading provider of Business Process Outsourcing and Enterprise Support solutions and services, announced today its partnership with CCN Corporation to launch a new Information Technology Infrastructure Library (ITIL) course offering. The collaboration delivers to customers ITIL methodologies and Best Practices that help them improve their Information Technology (IT) service levels and increase customer satisfaction ratings.

"STI Knowledge and CCN Corporation share a common dedication to providing customers with comprehensive ITIL education and certification that will improve the availability, reliability and management of their IT services," said Gary Volino, vice president of Enterprise Solutions at STI Knowledge. "By teaming with CCN, we're able to help support professionals gain ITIL expertise that also incorporates STI Knowledge's industry recognized Best Practices."

ITIL is the most widely accepted approach to IT Service Management in the world. Developed by the British Office of Government Commerce (OGC), ITIL provides guidelines for the management of operational IT services.

"As organizations continue to become increasingly dependent on IT to satisfy their corporate goals and meet their business needs, CCN is pleased to partner with STI Knowledge to help customers meet this growing demand on IT services," said Darren MacGilvray, vice president of Customer Care Services at CCN Corporation. "Our joint ITIL educational course offers customers a methodology that will improve resource utilization, integrate processes, and demonstrate results."

STI Knowledge adds the ITIL Foundation and Best Practices course to an already extensive curriculum of Enterprise Support and Business Process Outsourcing education offerings to expand the value provided to its customers. The course introduces basic concepts for practical implementation and application of ITIL in a live environment. The course also prepares students to pass the ITIL Foundation Certificate in IT Service Management exam. For more information, visit www.stiknowledge.com/certification.

About STI Knowledge

STI provides Business Process Outsourcing and Enterprise Support solutions and services for the healthcare, related financial services, and commercial industries. STI helps customers reduce costs, increase productivity and improve service quality through business process re-engineering, technology-enabled automation, and global delivery centers. Headquartered in Atlanta, Georgia, STI Knowledge has been recognized in Gartner Group's Magic Quadrant of Help Desk Outsourcers. Additionally, STI Knowledge was named to Inc. Magazine's 500 fastest growing privately held companies for three consecutive years. For more information, visit www.stiknowledge.com.

About CCN

For the past 15 years, CCN has been dedicated to delivering support center solutions to the Fortune 500 community. Our process centric, customer-focused support services include Outsourcing on Demand, support center assessment and optimization, education, staffing and CRM solutions. CCN's solutions are built upon the ITIL process framework coupled with the STI Knowledge best practices. We treat every client as a partner and tailor each engagement to assist our customers in reducing overall costs while increasing efficiency and productivity CCN is proud to be recognized by Inc. Magazine as the 42nd fastest growing company in America in the prestigious "Inc. Inner City 100." For more information, visit www.ccncorp.com. "We answer your questions and solve your problems."

Note: The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

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