HR Outsourcing Industry Expert Marc Pramuk Joins Convergys' Employee Care Business

Business Wire, August 17, 2004

CINCINNATI -- Will Head Unique Business Intelligence Practice Focused on Global Workforce Analytics and Decision Support

Convergys Corporation (NYSE:CVG), a global leader in integrated billing, employee care, and customer care services, today announced that Marc Pramuk has joined its Employee Care division as Practice Lead, Business Intelligence. Pramuk's responsibilities include the strategic development and leadership of Convergys' Employee Care Business Intelligence, a solution set that helps organizations measure and maximize the business value created by their HR function. The business intelligence solution set will focus on providing actionable insight into workforce patterns and trends to enable proactive global workforce management and optimization.

Most recently, Pramuk was program manager for HR Management and Staffing Services Research at IDC, a global market intelligence and advisory firm located in Framingham, MA. There, he created the first market forecasts for the HR consulting, HR outsourcing (HRO) and BPO, recruiting and staffing, and performance management services. Before that he was the director of research at Lexington, MA-based Linkage, Inc., where he successfully built and led HR best-practice and benchmarking research studies in partnership with notable industry luminaries. He started his career in marketing and product management roles at Information Mapping, a professional services firm in training and knowledge management. He holds a bachelor's degree from Boston University's School of Management and an MBA from Babson College.

Co-chair of the 2004 HRO World and TecHR Conferences, Pramuk is frequently quoted in the media and has appeared in Human Resource Executive, Workforce, SHRM Magazine, HRO Today, The Wall Street Journal, The Financial Times, Fortune, The Boston Globe, and The Boston Business Journal.

Karen Bowman, president of Employee Care at Convergys said, "As more companies seek to align workforce performance with overall business objectives, the ability to identify trends and patterns and make accurate projections to support future business initiatives is critical. Our Employee Care Business Intelligence solutions will deliver the insight and intelligence companies need to make business-critical decisions. Marc's analytical skills and domain expertise are a key foundation for this practice."

Pramuk said, "Convergys is the market leader in workforce services and solutions and is uniquely positioned to leverage HR and workforce management data to deliver business value through innovation and continuous improvement. I'm excited to join the Convergys team in this role and look forward to driving the results that will give our clients the competitive advantages they need to advance their business objectives."

For 20 years, Convergys' Employee Care business has provided HR outsourcing solutions to the world's leading organizations. Institutions such as Fifth Third Bank, Office Depot, and RR Donnelley rely on Convergys to improve their HR management processes, operations, and service delivery models. Convergys is rated one of "America's Most Admired" companies in the diversified outsourcing industry by Fortune magazine. Supporting clients and their associates in nearly 60 countries and 30 languages, Convergys has the infrastructure and resources required to deliver flexible outsourcing solutions for a global workforce.

About Convergys

Convergys Corporation (NYSE:CVG), a member of the S&P 500 and a Fortune Most Admired Company, is a global leader in integrated billing, employee care, and customer care services provided through outsourcing or licensing. We serve top companies in telecommunications, Internet, cable and broadband services, technology, financial services, and other industries in nearly 60 countries. We also provide integrated, outsourced, human resource services to leading companies across a broad range of industries.

We bring together world-class resources, software, and expertise to help create valuable relationships between our clients and their customers and their employees. This commitment is validated by the more than 1.5 million individual bills our software produces each day to support more than 100 million subscribers, and by the more than 1.7 million separate customer and employee contacts we manage each day, both live and via electronic interaction.

Convergys(R) employs more than 60,000 people in 57 customer contact centers and in our data centers and other offices in the United States, Canada, Latin America, Europe, the Middle East, and Asia. Convergys is on the net at www.convergys.com and has world headquarters in Cincinnati.

(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)

EDITOR'S NOTE: A digital photo of Mr. Pramuk is available on request.