Macrovision Expands Global Customer Support Services; High Growth in FLEXnet Product Line Leads to New Web-Based Portal and Expanded Call Center

Business Wire, August 17, 2004

SANTA CLARA, Calif. -- Macrovision(R) Corporation (Nasdaq:MVSN) today announced a significantly expanded set of customer support services designed to meet the needs of a growing worldwide customer base. Macrovision has launched a new online self-service support website, the Web Support Portal, which allows its license management customers to more conveniently access product information and support services. Macrovision has also extended its call center hours to 24x5, providing more than 50% increased coverage.

Macrovision's Web Support Portal and enhanced customer services support the FLEXnet(TM) software licensing platform, which helps more than 3,000 software publishers and hundreds of Fortune 1000 companies maximize the value of their software.

With the new Web Support Portal, Macrovision customers now have 24/7 access to all customer support capabilities and programs through an intuitive web-based service. Customers can manage support incidents, search Macrovision's comprehensive product knowledge base, and access product downloads.

"Macrovision is committed to providing award-winning products as well as world class support resources and services," said Sarah Arciszewski, director of technical support at Macrovision. "Our new Web Support Portal and expanded call center hours bring a comprehensive set of support resources to our customers' fingertips, ensuring they have access to relevant information whenever they need it. We are constantly looking for ways to enhance our support programs and ensure our customer's needs are met and exceeded."

About Macrovision

Macrovision Corporation (Nasdaq:MVSN) is the market leader in electronic licensing, installation, and digital rights management ("DRM") technologies. On July 1, 2004, Macrovision acquired the assets of InstallShield Software Corporation. Macrovision's Software Technologies Group markets the FLEXnet universal licensing platform and the InstallShield suite of software installation, repackaging and update solutions, which are deployed on more than 500 million desktops worldwide. Over 50,000 software publishers and hundreds of Fortune 1000 companies use Macrovision technologies to maximize the value of their software. Macrovision holds more than 700 software licensing, DRM and content protection patents worldwide. Macrovision is headquartered in Santa Clara, California and has offices worldwide. More information about Macrovision and the InstallShield line of products can be found at www.macrovision.com and www.installshield.com.

FLEXnet is a trademark and InstallShield is a registered trademark of Macrovision Corporation in the United States and/or other countries. All other brands and product names are trademarks or registered trademarks of their respective companies.

This press release may contain "forward-looking" statements as that term is defined in the Private Securities Litigation Reform Act of 1995. A number of factors could cause Macrovision's actual results to differ from anticipated results expressed in such forward-looking statements. Such factors are addressed in Macrovision's filings with the Securities and Exchange Commission (available at www.sec.gov). Macrovision assumes no obligation to update any forward-looking statements.