The Regence Group Expands Use of Onyx Software by Allowing Agents to Access Web Portal

Business Wire, August 18, 2004

BELLEVUE, Wash. -- Major Northwest Health Insurer Deploys Online Services to Agents and Brokers in Oregon and Washington States

Onyx Software Corporation announces The Regence Group has successfully implemented Regence Online Services for Agents, a web portal to help their brokers and agents increase sales productivity and improve customer service. The initial roll out of Regence Online Services for Agents was deployed to pilot agencies in Washington and Oregon. Over the next several months, the Regence Plans in Oregon and Washington intend to deploy Regence Online Services to over 1,000 agents and brokers.

"Allowing our agents to quickly access vital information online such as plan quotes and proposal information will substantially increase broker effectiveness," said Scott DeNies, CRM Manager for The Regence Group. "It will also enhance broker loyalty, increasing the chances Regence is quoted for each piece of business. We have and will continue to rely on Onyx to improve performance from our agent channel."

Based on the Onyx Broker Portal, Regence Online Services for Agents allows Regence agents and brokers to retrieve real-time rate quotes and proposals for community rated groups. This reduces the time required to provide quotes and increases the efficiency of the quoting process for both agents and Regence staff. It further allows agents to more quickly respond to their client's needs, fostering stronger relationships between Regence and its agents.

The Regence Group has used Onyx CRM since 2000 to provide its sales and marketing personnel the ability to capture, qualify and route sales leads; produce real-time reports on sales pipeline activity and sales forecasts; segment customers and prospects to enable targeted marketing campaigns; improve partner relationships, and measure broker performance. With the deployment of Regence Online Services for Agents, Regence has expanded its use of the Onyx system to help streamline the lead to enrollment process driven by their agent channel.

The Onyx Broker Portal is part of the Onyx Healthcare Opportunity Management Solution. A leader in the CRM healthcare market payer segment, Onyx offers Payers the Onyx HealthCare Opportunity Management Solution to help streamline the lead to enrollment process and automate renewals for health plans. As a result, Payers have been able to drive significant improvement in areas like enrollment and broker effectiveness using Onyx. Onyx counts more than two dozen major healthcare organizations as customers including The Regence Group (BlueCross BlueShield of Oregon, BlueShield of Washington, BlueShield of Idaho and BlueCross BlueShield of Utah), UPMC Health Plan, Health Alliance Medical Plans, HealthNow, Ingenix Health Intelligence; Delta Dental, New York and Pennsylvania; Kaiser Permanente; Neighborhood Health Plan; and Sierra Health Services.

About Onyx Software

Onyx Software Corporation (Nasdaq:ONXS), a worldwide leader in delivering successful CRM, offers a fast, cost-effective, usable solution that shares critical information among employees, customers and partners through three role-specific, Web services-based portals. The Onyx approach delivers real-world success by aligning CRM technology with business objectives, strategies and processes. Companies rely on Onyx across multiple departments to create a superior customer experience and a profitable bottom line. Onyx serves customers worldwide in a variety of industries, including financial services, healthcare, high technology and the public sector. Customers include Amway, United Kingdom lottery operator Camelot, Delta Dental, Microsoft Corporation, Mellon Financial Corporation, The Regence Group, State Street Corporation and Suncorp. More information can be found at (888) ASK-ONYX, info@onyx.com or http://www.onyx.com/.> Forward-Looking Statement

This press release contains forward-looking statements, including statements about the potential benefits of the Onyx Solution. Forward-looking statements are based on the opinions and estimates of management at the time the statements are made and are subject to risks and uncertainties that could cause actual results to differ materially from those anticipated in the forward-looking statements. The words "believe," "expect," "intend," "anticipate," variations of such words, and similar expressions identify forward-looking statements, but their absence does not mean that the statement is not forward-looking. These statements are not guarantees of future performance and are subject to risks, uncertainties and assumptions that are difficult to predict. Factors that could affect Onyx's actual results include, but are not limited to the "Important Factors That May Affect Our Business, Our Results of Operations and Our Stock Price" described in our quarterly report on form 10-Q for the period ended June 30, 2004. Readers are cautioned not to place undue reliance upon these forward-looking statements that speak only as to the date of this release. Onyx undertakes no obligation to update publicly any forward-looking statements to reflect new information, events or circumstances after the date of this release or to reflect the occurrence of unanticipated events.