EnvoyWorldWide Powers Emergency Notification System for Three Rivers Contingency Planning Association

Business Wire, Dec 6, 2004

BEDFORD, Mass. -- TRCPA to Deliver Critical Business Information to Members Regardless of Day and Time

EnvoyWorldWide(R), the experienced provider of enterprise notification services designed to streamline interactive voice and text communications, today announced that the Three Rivers Contingency Planning Association (TRCPA), a regional non-profit organization dedicated to contingency planning, will be leveraging EnvoyProfiles(TM) for the delivery of emergency information to its members. TRCPA will utilize the service to provide members with critical information on events, including severe weather alerts, cyber threats and other emergencies to ensure continuity of business operations, as well as to share details on TRCPA events.

EnvoyProfiles enables organizations to disseminate time-sensitive, interactive voice and text messages to large and disparate audiences, while offering recipients the ability to determine when, where and how they receive these notifications. Advanced notification features offered by EnvoyProfiles include phone or Web-based message initiation, escalation to multiple people or devices to ensure timely receipt of information, interactive capabilities to solicit recipient response, Message Center for message retrieval and employee registration, and real-time tracking for a complete audit trail. As the most experienced provider in the notification market, EnvoyProfiles has delivered over 150 million messages to date.

"We needed a method to execute after-hours notification and provide ongoing emergency communications more effectively with our members," explained Kathy Criss, group leader of emergency management for TRCPA and emergency management coordinator for the University of Pittsburgh Medical Center. "With EnvoyProfiles, we are able to improve our notification process greatly because it enables us to activate disaster announcements and ongoing status updates, regardless of time or day in the preferred method of contact specified by each member organization."

EnvoyProfiles will serve as a crucial communications tool for the emergency management subcommittee within TRCPA that serves as the contact and coordination point for Allegheny County and City of Pittsburgh Emergency Services, Pennsylvania Region 13/Metropolitan Medical Response System, Allegheny County's Local Emergency Planning Committee, and other similar organizations. Additionally, the service will play a key business liaison role in the TRCPA component of the Allegheny County Emergency Operations Plan.

"The business continuity community realizes that reliable emergency communications is a crucial component of any emergency preparedness plan," stated Ben Levitan, president and CEO of EnvoyWorldWide. "As a long-standing member of the BC community, EnvoyWorldWide recognizes the importance of TRCPA's commitment to assisting its members in the face of emerging business disruptions and in showcasing the benefits of an emergency notification service to the larger community, and is proud to support their efforts."

About Three Rivers Contingency Planning Association

Three Rivers Contingency Planning Association (TRCPA) is a non-profit organization whose primary purpose is to promote education and the exchange of information on all aspects of contingency planning, to ensure the safety of human life and the survival of the business community. Based in Pittsburgh, membership is free to any business or individual interested in contingency planning regardless of location. More information about TRCPA can be found at www.trcpa.org.

About EnvoyWorldWide

Headquartered in Bedford, Mass., EnvoyWorldWide provides enterprise notification services leveraging the industry's most proven and reliable communications network. Organizations utilize EnvoyWorldWide automated notification and message delivery solutions to drive proactive customer interactions, streamline supply chains and facilitate business continuity initiatives. EnvoyWorldWide communication-enables enterprises to facilitate personalized, fully interactive voice and text broadcasts to landline phones, faxes, email, pagers, SMS and WAP phones, PDAs, BlackBerrys and other wireless devices. More information is available by calling 888.252.7837 or at www.envoyworldwide.com.