iVoice Deploying IVR System for Richland County, South Carolina

Business Wire, Jan 21, 2004

Business Editors/High-Tech Writers

MATAWAN, N.J.--(BUSINESS WIRE)--Jan. 21, 2004

iVoice, Inc. (OTC Bulletin Board: IVOC), a leader in speech recognition technology, today announced that Richland County, South Carolina is deploying an Interactive Voice Response System (IVR) to facilitate tax payments for businesses and residents.

The iVoice IVR for Richland County allows clients to dial into the iVoice IVR to make tax payments to their accounts with either a MasterCard or Visa. The category of tax payments the caller can make are as follows: vehicle taxes, real estate taxes, business property or merchant taxes, and personal property taxes. The client will be able to hear their tax balances and be able to make a payment via credit card. The iVoice IVR will facilitate tax receipts for Richland County. The caller will be specifically prompted by the IVR so that navigation will be simple and effortless. This simple state-of-the-art feature delivers numerous client benefits, not the least of which is a significantly improved government image.

The iVoice IVR system enables callers to make open-ended queries while in the middle of a menu prompt, thereby more rapidly directing callers to the correct information. Furthermore, an IVR enabled call center can offer self-service capabilities to callers so they can conduct transactions over the telephone. iVoice's proprietary IVR user interface is able to deliver a powerful solution capable of providing fast, reliable and user-friendly applications to handle transactions such as order fulfillment, obtaining shipping information, obtaining flight information, initiating banking or retail transactions, obtaining product warranty information, confirming reservations, or any other interactive transaction via telephone.

About Richland County:

Richland County is one of the more progressive county's in the Southeast, often leading the state in groundbreaking applications of e-government. The County is constantly working to improve access to information and services for its residents. The County believes that the addition of the iVoice system will further enhance county services for its more than 300,000 + residents.

About iVoice, Inc.

iVoice, Inc. designs, manufactures and markets innovative voice and computer telephony communications systems for businesses and corporate departments. The Interactive Voice Response (IVR) products developed by iVoice allow information in PC databases to be accessed via voice or from a standard touch-tone telephone. The products are designed to be simple for the end user and provide a cohesive system to access databases or messaging systems.

To learn more about iVoice, visit http://www.ivoice.com

NOTE: Any statements that are not historical facts contained in this release are forward-looking statements. It is possible that the assumptions made by management for purposes of such statements may not materialize. Actual results may differ materially from those projected or implied in any forward-looking statements. Such statements may involve risks and uncertainties, including but not limited to those relating to product demand, pricing, market acceptance, the effect of economic conditions, and intellectual property rights, and the outcome of competitive products, risks in product development, the results of financing effort, the ability to complete transactions, and other risks identified in this release, and the Company's Securities and Exchange Commission filings.