NCR Supports Payment Processing Solution with Identify Software Technology; Identify Helps NCR Support Finance-Industry Customers Working to Meet Check 21 Challenges

Business Wire, July 27, 2004

RALEIGH, N.C. -- Identify(R) Software, the pioneer and leader in application problem resolution software, today announced that the Payment Solutions division of NCR Corp. has chosen Identify's AppSight(TM) Application Support System to reduce application support costs and further enhance the reliability of its payment processing solutions.

NCR's payment solutions help financial institutions comply with Check 21-- the Check Clearing for the 21st Century Act--which takes effect October 28. Check 21 aims to streamline the check processing process by mandating that financial institutions have the ability to accept and process a substitute check, a paper reproduction created from an image of the original check.

"In our industry, the pace is fast and application reliability is vital, particularly as financial institutions prepare for Check 21," says Nirmal Singh, director of application development at NCR. "Identify's AppSight Black Box software is all about fast results. It helps us find the root cause of application problems quickly, while the application still is running in production, so our customers can continue processing payments without us going on-site. This unique approach allows us to provide outstanding customer support while reducing our costs."

Identify's AppSight(TM) application support system uses patented Black Box software technology to capture a complete, real-time record of enterprise application system events, conditions, and configuration--just as the flight recorder or "black box" in an aircraft captures a real-time record of each flight. Similarly, AppSight's Black Box logs provide invaluable diagnostic information when problems arise with an enterprise application and/or the system on which it runs. With the AppSight Black Box documentary log, NCR's support team can replay, rather than recreate any reported problems, eliminating up to 80 percent of the cycle time typically consumed by root cause analysis.

"Banking applications are typically so highly complex that problem resolution requires a site visit," says Identify CEO, Yochi Slonim. "One of the biggest benefits of AppSight is the ability to support applications remotely, because AppSight Black Box provides support engineers with a full view of the application's behavior and system interaction as it actually runs in production. This benefits both the application vendor, who reduces support costs, and their customers, who find their problems resolved more quickly, without the disruption of a site visit."

About Identify Software

Identify Software, the pioneer and leader in application support software, is driven to help enterprises and software vendors accelerate the application problem resolution process. Hundreds of customers rely on Identify's application support solutions to reduce application support costs and improve business service. Founded in 1996, Identify is a global company headquartered in Tel Aviv, with operational headquarters in Raleigh, N.C., and offices throughout the U.S., Europe, and Asia-Pacific. For more information about Identify, please visit www.identify.com or call 800.364.5467.