UniPress Software Receives ITIL Service Support Certification for its FootPrints 6.5 Web-Based Service Desk Software

Business Wire, June 1, 2004

Business Editors

EDISON, N.J.--(BUSINESS WIRE)--June 1, 2004

Verified by Pink Elephant, FootPrints is Compatible with ITIL Best

Practices Framework, Enabling Organizations to Improve Internal

Support Operations and Achieve Efficiencies

UniPress Software, Inc., a leading provider of web-based service desk automation software, today announced that its FootPrints(R) 6.5 service desk software has been verified by Pink Elephant as a tool that supports the Information Technology Infrastructure Library(R) (ITIL) Service Support best practices standard. FootPrints was ITIL-certified through Pink Elephant's PinkVerify(TM) program, which is recognized as the IT service management industry's top program for granting ITIL certification.

Taking advantage of UniPress' FootPrints technology, which incorporates the ITIL processes, allows organizations to integrate best practices into their web-based service desk and further improve their help desk operations and efficiencies. ITIL compatible and certified solutions are important to organizations that wish to align their IT practices with their business objectives and deliver effective IT service management. With this certification, FootPrints supports the ITIL best practice framework to consolidate incident management, problem management, configuration management, and change management into one centralized system.

"PinkVerify(TM) certification for UniPress Software's FootPrints demonstrates a true commitment to the industry's best practice," said David Ratcliffe, President and CEO of Pink Elephant. "Over the last few years, we have provided the PinkVerify(TM) service to many companies - helping them to align their products with the guidance contained in ITIL. Achieving this certification means that UniPress' customers can have greater confidence that they're leveraging the ITIL framework."

"Achieving ITIL certification is another important milestone for UniPress, as it reinforces our commitment to support the growing needs of our customers and their complex requirements," said Mark Krieger, President of UniPress Software. "In addition, ITIL offers a vital capability to empower organizations to leverage best practices to improve their internal and external support operations, and achieve greater levels of efficiencies."

In keeping with its commitment to support industry best practices, UniPress Software also provides Help Desk Institute Certified Training and industry-backed best practices courses to its customers to build skills and knowledge to improve all aspects of their service and support operations.

About ITIL

ITIL is a best practice framework for managing IT services, and a registered trademark of the Office of Government Commerce (OGC). Specifically, ITIL is a set of books developed by the United Kingdom's OGC that describe an integrated, process-based, best practice framework for managing IT services. ITIL is increasingly being used by organizations throughout the world, including North America to improve their help desk and support operations.

About Pink Elephant

Pink Elephant is the world's leading IT service management education and consulting provider. Headquartered in Toronto, Canada, with operations across the globe, the Company works with an extensive array of clients, both public and private, to improve the quality of IT services through the application of established best practices, including ITIL. Visit www.pinkelephant.com for more details.

About UniPress Software, Inc.

Headquartered in Edison, New Jersey, UniPress Software, Inc. is a developer of web-based service desk automation software serving mid-market companies, departments within large enterprise organizations, and small businesses. The company's FootPrints(R) product line, launched in 1996, provides a comprehensive range of capabilities to significantly improve help desk and customer support operations, and is widely used by nearly 2,000 corporate organizations, government offices, and educational institutions worldwide, including Prudential Financial, BHP Petroleum, IBM, Kampgrounds of America, Schwab Soundview Capital Markets L.P., Hunter Fan Company, the IRS, and the University of Pennsylvania. For more information, contact UniPress at 732-287-2100, or via the web at www.unipress.com.