Procurecard Standardizes on Siebel CRM OnDemand; UK Spend Management Service Uses Hosted CRM Solution to Create Unified View of Customers, Partners, and Suppliers

Business Wire, June 29, 2004

SAN MATEO, Calif. -- Siebel Systems, Inc. (Nasdaq:SEBL), a leading provider of business applications software, today announced that Procurecard, a UK-based spend management service, has standardized on Siebel CRM OnDemand. The company is using Siebel Systems' hosted CRM solution to create a unified, multichannel view of its customers, partners, and suppliers that will allow the organization to maximize the value of these relationships.

Procurecard is a service that helps increase the profitability of thousands of UK companies by combining their buying power to negotiate rebates with preferred suppliers of a wide range of goods and services. Customers receive a monthly cash rebate of up to 10 percent of the value of purchases made across categories such as stationery and office supplies, printing, and electricity. Procurecard is marketed through "issuers" -- organizations, such as accounting firms and private equity groups, that serve business customers.

"Siebel CRM OnDemand will help Procurecard manage its business more efficiently," said David Brown, Founder, Procurecard. "The solution provides a single, integrated view of customers, partners, and suppliers, to whom we will be able to deliver a higher level of service, benefiting all parties involved."

Siebel CRM OnDemand will also be accessible by suppliers and issuers, which manage customer relationships. Automatic sales forecasting, real-time pipeline and opportunity management, and Microsoft Outlook(TM) synchronization will enable Procurecard and issuers to segment, target, and acquire new customers, as well as manage relationships with existing ones. Service request management, activity management, and an integrated knowledge base will facilitate consistent, personalized interactions with customers, issuers, and suppliers across all channels.

Procurecard is the latest in a growing number of organizations to deploy Siebel CRM OnDemand. Following its European launch in April 2004, Siebel CRM OnDemand is experiencing early adoption in the UK, Italy, Germany, Switzerland, France, The Netherlands, Nordics, Russia, and The Czech Republic.

With Siebel CRM OnDemand's support for English, French, Spanish, Italian, and German languages, European companies can now take advantage of Siebel Systems' proven CRM capabilities provided by a hosted solution that enables companies to sell to, market to, and serve customers in their native languages. Siebel CRM OnDemand is the industry's first and only hosted CRM solution designed to work in conjunction with "on premise" Siebel CRM systems. Sharing a common data model with Siebel 7 applications, Siebel CRM OnDemand offers an easy migration path to on premise Siebel CRM systems.

About Siebel CRM OnDemand

Siebel CRM OnDemand is a hosted CRM offering delivered over the Web and accessible from an Internet browser at a fixed price per user per month. Customers can deploy Siebel CRM OnDemand quickly, easily, and affordably without any up-front IT investments. Siebel CRM OnDemand delivers complete sales, marketing, and service functionality; built-in customer analytics; virtual call center technology; embedded best practices; and world-class hosting services and support. Siebel CRM OnDemand is now available for purchase. For more information, visit www.crmondemand.com.

About Siebel Systems

Siebel Systems, Inc. is a leading provider of business applications software, enabling corporations to sell to, market to, and serve customers across multiple channels and lines of business. With more than 4,000 customer deployments worldwide, Siebel Systems provides organizations with a proven set of industry-specific best practices, CRM applications, market-leading analytics products, and business processes, empowering them to consistently deliver superior customer experiences and establish more profitable customer relationships. Siebel Systems' sales and service facilities are located in more than 30 countries. For more information about Siebel Systems, Inc., or to review other customer success stories, please visit www.siebel.com.

Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with customers, third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release.