Enterprise Rent-A-Car and First Notice Systems Join Forces to Efficiently and Easily Offer Rental Cars to Insurance Customers

Business Wire, June 29, 2004

BOSTON & ST. LOUIS -- First Notice Systems' and Enterprise's Common Insurer Clients Able to Offer Timely and Convenient Rental Car Service for Policyholders Reporting Auto Claims

First Notice Systems(R), Inc., the leader in claim-reporting solutions for the insurance industry, and Enterprise Rent-A-Car, North America's largest rental car company, today announced a new alliance designed to provide insurance customers easy access to a rental car when reporting a claim. Automobile insurance carriers utilizing First Notice Systems' claim-reporting services have the option to add this capability to their program for easy and immediate access to Enterprise's 5,000 nationwide locations. The result is enhanced services for those policyholders who need alternate transportation while their automobile is being repaired.

The First Notice and Enterprise collaborative effort makes finding and reserving a rental car during the claim-reporting process much simpler and quickly gets the policyholder back in the driver's seat. Policyholders who need access to substitute transportation can select an Enterprise rental car, enjoy immediate pick up and can take advantage of special rental prices - a win-win offering for both policyholder and insurance carrier.

This joint First Notice and Enterprise solution is currently in use with a select number of automobile insurance carriers who are mutual clients of both Enterprise and First Notice Systems.

"We are in touch with policyholders at a critical point in the claims process - at the very beginning - when people are often overwhelmed by all that happens in an auto accident," said Will Fulton, President of First Notice Systems. "The more First Notice is able to automate up-front, the smoother the claims resolution process is for both the policyholders and claims adjusters. Our relationship with Enterprise is valuable because, first, they ensure that each policyholder has quick and easy access to a rental car, then they assist adjusters in coordinating the return of the policyholder's repaired automobile at the end of the rental period."

Bruce Clifton, Vice President of National Marketing at Enterprise Rent-A-Car, added, "We are extremely pleased to announce our relationship with First Notice Systems. Its solid reputation and expertise in claims reporting is the perfect complement to our process."

The First Notice/Enterprise Joint Service

Each insurance carrier utilizing the First Notice and Enterprise service determines the circumstances under which an Enterprise rental car is offered to individuals who report a claim. Carriers typically prompt referrals based on:

--claim-reporter's relationship to the insured;

--coverage on their policy;

--severity of damage to the insured vehicle;

--any combination of a wide variety of criteria.

Once a caller qualifies, the First Notice customer service representative initiates the rental reservation by either transmitting the loss information into Enterprise's ARMS(R) system or transferring the caller directly to Enterprise's national reservation center. If a policyholder has rental reimbursement coverage, Enterprise can bill the insurance carrier directly. As a result, the joint First Notice/Enterprise service offers a seamless process for all parties involved.

About Enterprise Rent-A-Car

Enterprise Rent-A-Car operates more than 600,000 Rental and Fleet Services vehicles worldwide and has annual revenues of more $6.9 billion. Last year, Enterprise opened more than 300 new locations, increasing its total locations to more than 5,500. Enterprise is currently number 16 on the Forbes "500 Largest Private Companies in America" list. For more information about Enterprise visit www.enterprise.com.

About First Notice Systems, Inc.

Founded in 1993, First Notice Systems, Inc.(R) is a premier provider of claim reporting and customer service solutions to the insurance and healthcare industries. With over 80 national clients now utilizing First Notice Systems' claims reporting services and software products, First Notice successfully connects insurance carriers, third-party administrators and healthcare organizations with their customers through a combination of call center outsourcing services and rules-based Web technology. Headquartered in Boston, MA, First Notice Systems, Inc. is a wholly owned subsidiary of Concentra Inc. First Notice Systems and Concentra are registered trademarks of Concentra Operating Corporation. All rights reserved. www.firstnotice.com

About Concentra Inc.

Concentra Inc. is the comprehensive outsourcing solution for containing healthcare and disability costs. Serving the occupational, auto and group healthcare markets, Concentra provides employers, insurers and payors with a variety of integrated healthcare services. These services include employment-related injury and occupational healthcare, in-network and out-of-network medical claims review and re-pricing, access to specialized preferred provider organizations, first notice of loss services, case management and other cost containment services. Copyright 2004 Concentra Operating Corporation. All rights reserved. www.concentra.com