Encover and Hahn Consulting Announce Total Service Opportunity Analysis to Demonstrate How High Tech Manufacturers Can Maximize Service Contract Revenue

Business Wire, June 30, 2004

MOUNTAIN VIEW, Calif. -- Encover(TM), Inc., the leading provider of technology-enabled services for marketing, selling and managing service contracts, and Hahn Consulting, Inc., the premier marketing consulting firm focusing on the strategies, marketing and selling of service and support, today announced the availability of a unique Total Service Opportunity(TM) value analysis designed to pinpoint service revenue opportunities for high technology manufacturers. In a related announcement dated today, the companies will partner to integrate and systematize their best practices for selling and marketing service contracts (see related release: Encover and Hahn Consulting Partner to Deliver Best Practice-Based Solutions for Marketing & Selling Service Contracts Through Direct and Indirect Channels.)

Free Total Service Opportunity Analysis for Manufacturers

Through September 30th, 2004, Hahn Consulting and Encover are offering a Total Service Opportunity value analysis to qualified manufacturers at no cost. The analysis demonstrates to manufacturers how they can improve the sales, marketing and management of their service contracts. The analysis includes a review of top service challenges, an overview of proposed best practices for service sales & marketing, and a demonstration of next generation service revenue solutions. For a nominal charge, this session can also be expanded to an all day on-site session that includes service revenue opportunity modeling using Encover's unique Service Value Model.

For more information on any of these offers, contact info@encover.com or call 866-ENCOVER.

About Hahn Consulting, Inc.

Hahn Consulting is the premier marketing consulting firm serving the world's leading providers of services for computers, software, networking, office equipment, high-tech capital equipment, medical equipment, test equipment, and other segments of high technology. With more than 15 years of experience in service sales strategy, Hahn Consulting has trained more service professionals in the skills and techniques of Marketing and Selling services than any other group in the world. Hahn has developed proprietary, best practice capabilities that are taught through courses including: Value-Based Selling Skills; Value-Based Negotiating; Selling Professional Services, Best Practice Service Pricing, and Best Practice Service Marketing, Al Hahn is a founding member of the Encover Board of Advisors. For more information, go to www.hahnconsulting.com or call 503-352-1250.

About Encover, Inc.

With over $500 million in service contracts currently under management, Encover is the market leader in managing, marketing and selling service contracts on behalf of high technology manufacturers and their channel partners. The Encover solution is comprised of dedicated service sales professionals, multi-channel marketing programs, robust enterprise software, and a suite of best practices that are proven to transform service sales and maximize service contract revenue. Today, Encover drives top and bottom line service revenues for companies including Xerox, Kodak, Juniper Networks and Enterasys Networks, resulting in millions of dollars of high margin revenue increases every quarter for these companies. For more information on Encover, visit www.encover.com, or call 650-903-8700.

Encover and Total Service Opportunity are trademarks of Encover, Inc. All other products or company names mentioned are used for identification purposes only, and may be trademarks of their respective owners.