UniPress Software Expands Asset Management Integrations for Its FootPrints 100% Web-Based Service Desk Software

Business Wire, June 8, 2004

Business Editors/High-Tech Writers

EDISON, N.J.--(BUSINESS WIRE)--June 8, 2004

UniPress Software, Inc.

New FootPrints LANsurveyor Links Web-Based Service Desk with

Automated IT Asset Discovery Plus Real-Time Network Management and

Mapping to Expedite Customer Problem Identification and Resolution

UniPress Software, Inc., a leading provider of web-based service desk automation software, today announced the immediate availability of FootPrints(R) LANsurveyor, a new integrated add-on module to its FootPrints product line, powered by Neon Software's LANsurveyor solution. FootPrints LANsurveyor enables organizations to dynamically import automated IT asset tracking, network management, and network mapping capabilities into their FootPrints web-based service desk. This new, affordable solution provides service desk agents with quick access to valuable configuration information related to desktops, workstations, and other network resources to easily pinpoint technical problems. This enables organizations to speed up problem resolution, ensure data accuracy, and decrease incident management costs.

FootPrints LANsurveyor gives service desk agents a range of tools to troubleshoot and resolve PC, Mac, and network problems. This powerful solution helps organizations automate real-time network hardware and software asset tracking, monitor their networks, automate network mapping, and remotely control and manage Microsoft Windows and Mac OS computers. Additionally, it can automatically diagram network deployments, watch for disturbances with continuous scan intrusion detection, and automate reporting using built-in and custom reports.

With FootPrints LANsurveyor, service desk agents can accurately diagnose and troubleshoot technical problems remotely, often eliminating the need to physically visit a user workstation or rely on their self-assessment, which can be time-consuming. Additionally, network resources can be linked to the service desk, and can automatically trigger a trouble-ticket if there is a problem.

"By combining the capabilities of LANsurveyor with FootPrints, our customers can cost-effectively link network and asset management data to the service desk," said Mark Krieger, President of UniPress Software. "This advanced functionality provides service desk agents with additional tools to pinpoint technical problems faster and improve their service levels."

FootPrints LANsurveyor is one of several automated asset management solutions available (for FootPrints service desk product line). Other integrated add-on solutions include FootPrints Software Deployment to help organizations install and update software, patches, and upgrades on every local, mobile, and remote PC, laptop, or server across your entire organization, and other automated asset management tools.

Pricing & Availability:

Pricing for a single server with 1,000 clients is $10,620, which includes one year of maintenance. Unlimited corporate site license pricing and unlimited university site license pricing is available.

About Neon Software

Neon Software has focused on creating easy-to-use and cost-effective network management solutions since 1989. In addition to LANsurveyor, Neon Software publishes CyberGauge and NetMinder Ethernet. CyberGauge uses SNMP to monitor and chart bandwidth in real-time and produce daily, weekly, and monthly Quality of Service (QoS) and billing reports. NetMinder Ethernet captures and decodes packet data as it moves through the network, quickly pinpointing security issues and network problems.

About UniPress Software, Inc.

Headquartered in Edison, New Jersey, UniPress Software, Inc. is a developer of web-based service desk automation software targeting mid-market companies, departments within large enterprise organizations, and small businesses. The company's FootPrints(R) product line, launched in 1996, provides a comprehensive range of capabilities to significantly improve help desk and customer support operations, and is widely used by nearly 2,000 corporate organizations, government offices, and educational institutions worldwide, including Prudential Financial, BHP Petroleum, IBM, Kampgrounds of America, Schwab Soundview Capital Markets L.P., Hunter Fan Company, the IRS, and the University of Pennsylvania. For more information, contact UniPress at 732-287-2100, or via the web at www.unipress.com.