Echopass Announces on Demand ACD for Small Business; New Service is Aggressively Priced and Packed with Features

Business Wire, June 8, 2004

Business Editors/High-Tech Writers

SAN FRANCISCO--(BUSINESS WIRE)--June 8, 2004

Echopass, the leading service provider of on demand contact center solutions, today announced the availability of an on demand automatic call distribution (ACD) service uniquely packaged and priced to meet the needs of small businesses. This offering is part of Echopass' flagship family of services called Call Center On Demand, which includes a Small Business Edition and an Enterprise Edition. Designed to support up to 10 agents, Call Center on Demand, Small Business Edition offers enterprise-class queuing and routing technology in a subscription-based service for $99 per user, per month. All Echopass services including Small Business Edition are powered by technology from Genesys Telecommunications Laboratories, Inc.

Echopass delivers the Small Business Edition service via VoIP over the public network, eliminating much of the cost and infrastructure associated with traditional telecommunications solutions. Customers only need to provide their agents with PCs connected to a LAN and Internet access. Agents can be centrally grouped or distributed, including work-at-home.

"For the first time, small-to-midsize businesses can affordably deploy best-in-class ACD functionality without making capital investments or sacrificing features, control and customization." said Terri Brown, chief marketing officer, Echopass. "This new service offers growing, resource constrained companies a fast, low risk strategy for sophisticated inbound call management at the lowest possible total cost of ownership."

Call Center On Demand delivers best-in-class call queuing and routing coupled with IVR, self-administration, real-time monitoring, and historical reporting to optimize agent utilization across local, remote, and virtual contact centers.

Small Business Edition offers best-in-class ACD functionality in an on demand service

Call Center On Demand, Small Business Edition offers broad capabilities typically not available in entry-level call center solutions, including:

    --  Automated IVR prompts
    --  Intelligent queue management
    --  Customizable routing strategies
    --  Skills-based routing
    --  Conditional routing
    --  Remote agent support
    --  Cost-effective VoIP public network delivery
    --  Full-featured IP phones
    --  Real-time monitoring
    --  Historical reports and report generation tools
    --  Optional call monitoring and call recording

Enterprise Edition Provides World-class Inbound and Outbound Call Processing

The Enterprise Edition of Call Center On Demand builds on these features with inbound and outbound features including, automated outbound dialing, campaign management, agent scripting, database access, screen pops, CRM integration and an agent softphone. Call centers that deploy the Small Business Edition can upgrade to the Enterprise Edition at any time without penalty.

Availability

Both editions of Call Center On Demand services are available now.

About Echopass

Echopass Corporation is the leading service provider of on demand contact center solutions for small to midsize businesses, departments and branches of large enterprises and outsourcers worldwide. With a wide range of flexible inbound and outbound customer contact solutions, Echopass delivers rich functionality that is easy to deploy and use. Echopass takes the pain and complexity out of implementing telephone and web-based customer contact solutions by offering a full suite of service packages on demand and delivered over the data network. With Echopass, customers enjoy the benefits of highly effective sales, marketing, and customer service communications in less time and at a lower cost than traditional, premise-based systems. Founded in 2000, Echopass is privately held, backed by top-tier venture capital firms and headquartered in San Francisco, California with a world-class operations center in Salt Lake City, Utah. For more information, visit Echopass at www.echopass.com or call 1-888-622-5345.