SCS and RTI Partner to bring fully integrated CRM/Contact Center Solution to Market

Business Wire, March 2, 2004

Business Editors/High-Tech Writers

HOFFMAN ESTATES, Ill.--(BUSINESS WIRE)--March 2, 2004

SCS, Inc., an innovator in contact center technology for inbound, outbound and fully blended customer contact centers, today announced it's partnership with RTI, a premier provider of CRM solutions. This partnership was specifically formed to meet the growing demand for fast, easy, and affordable overall "Customer Care".

The integrated product suite will enable companies to easily manage customer contacts, sales opportunities, marketing campaigns, and customer service requests all on an integrated open architecture platform. It will furthermore provide our customers with an easy-to-use and quickly implemented solution at a price point that is significantly below existing competitive products in the market today.

"Our experience in the marketplace has shown us that small, medium and large customers are looking for an overall solution without complexity or requirements for high priced professional services", said Mike Mitchell, President and co-founder of SCS. "They are looking for a solution that is easy to implement and even easier to use."

Enterprises continue to look for best-in-class CRM solutions that easily integrate with other enterprise systems and that are affordable," said Mike Mallen, EVP and COO of RTI. "Customers are recognizing the value of a CRM solution that combines a rich set of pre-configured business processes with the ability to quickly and easily meet unique business requirements. Our partnership with SCS takes our CRM solution a step further than others in the marketplace today."

About SCS

SCS develops and deploys multimedia software solutions for inbound, outbound and blended customer contact centers. Founded in 1987 as a pure software development firm, SCS applies technology to solve real-world business problems and improve not only the efficiency, but also the effectiveness of business processes in the contact center arena.

About RTI Software

Founded in 1990, RTI specializes in developing CRM solutions for technology industries including markets for Software, Information Technology, Telecommunications, Healthcare, Biotechnology, and Pharmaceuticals. RTI is recognized as a top proponent for making affordable business process functionality solutions available to businesses worldwide. With offices in Chicago and Boston, RTI provides Enterprise CRM at a fraction of the cost of most alternatives, deployed in days, with a typical ROI of 3 to 6 months.

For more information about SCS and RTI, visit our Web sites at www.StrategicInc.com and www.RTI-software.com or contact us at 800-727-4155 for SCS and 630-515-0780 for RTI.